Changes Time Of Service Quality of PT Equity Life Indonesia and Provider Hospital Satisfaction

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UEU » Master Theses » Magister Manajemen
Posted by [email protected] at 10/01/2014 15:31:36 • 2304 Views

CHANGES TIME OF SERVICE QUALITY OF PT EQUITY LIFE INDONESIA AND PROVIDER HOSPITAL SATISFACTION

Created by :
CITRA FAJARWATI, ( 201001001 )

Subject:	Changes Time Of Service Quality of PT Equity Life Indonesia and Provider Hospital Satisfaction
Alt. Subject :	Changes Time Of Service Quality of PT Equity Life Indonesia and Provider Hospital Satisfaction
Keyword:	effects of changes in service time service quality and satisfaction.

Description:

CITRA FAJARWATI, Changes Time Of Service Quality of PT Equity Life Indonesia and Provider Hospital Satisfaction (led by prof. Dr. Tumari Jatileksono, ivfa, MSc). This study aims to analyze the effects of service time changes to the quality of service Equity Life Indonesia, PT and provider provider satisfaction. The research was conducted using a survey method to the 50 respondents, the provider Hospital officials. Sampling method by way of purposive sampling. 50 hospitals have the most patient Equity Life Indonesia, PT is based on a repoft in November 2011. The analysis used in this study were t-test analysis and multiple regression analysis. After the test multicollinearity, there is a correlation between the indepenJent variablei" so that the independent variables were represented by responsiviness and assurance in multiple linear regression analysis. Based on the results obtained penelitain that the quality of care, which consists of : reliability, responsiviness, assurance and emphaty after changing the service time significantly higher than before the change in service time. Quality of Jervice is represented by: responsiviness significant and positive assurance to the satisfaction of the provider hospital. Based on the research can be concluded that: (1) Changes in the improvement of service quality, namely: reliability, responsiviness, assuran.. und emphaty (2) euality of service is represented by the variable and assurance responisiviness very signifi.unt in...ur" satisfaction (3) Changes in the Equity Life Indonesia, PT services increased f,rovider Hospital satisfaction. Key words: effects of changes in service time, service quality and satisfaction.

Date Create	:	10/01/2014
Type	:	Text
Format	:	pdf
Language	:	Indonesian
Identifier	:	UEU-Master-UEU-Undergraduate-201001001
Collection ID	:	UEU-Undergraduate-201001001
Call Number	:	658.4 FAJ c

Source :
master theses econimic faculty

Relation Collection:
UEU-Undergraduate201001001

Publication URL :
https://digilib.esaunggul.ac.id/changes-time-of-service-quality-of-pt-equity-life-indonesia-and-provider-hospital-satisfaction-2001.html

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