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UEU » Master Theses » Magister Manajemen
Posted by [email protected] at 21/11/2014 16:58:51 • 552 Views
ANALISA KEPUASAAN PELANGGAN TERHADAP KUALITAS LAYANAN PENUMPANG SAKIT DI SBU GARUDA SENTRA MEDIKA JAKARTACreated by :
TAUFIK PASYA LITAAY ( 199901036 )
| Subject: | ANALISA KEPUASAAN PELANGGAN TERHADAP KUALITAS LAYANAN PENUMPANG SAKIT DI SBU GARUDA SENTRA MEDIKA JAKARTA | | Alt. Subject : | ANALISA KEPUASAAN PELANGGAN TERHADAP KUALITAS LAYANAN PENUMPANG SAKIT DI SBU GARUDA SENTRA MEDIKA JAKARTA | | Keyword: | ANALISA KEPUASAAN PELANGGAN |
Description:
Latar belakang penelitian ini adalah perubahan paradigma di SBU Garuda Sentra Medika dari operasional fokus ke customer fokus dan dari unit cost ke revenue center.Penelitian ini bertujuan untuk mengetahui sejauhmana Mutu pekayanan penanganan penumpang sakit di unit Kerja Travel Clinic SBU Garuda Sentra Medika memenuhi kebutuhan dan harapan pelanggan sebagai pengguna jasa,terutama berkaitan dengan standarisasi yang sudah baku serta penerapannya dilapangan dalam memenuhi kebutuhan dan kepuasaan pelanggan untuk peningkatan terus (continual improvement)dalam hal penanganan penumpang sakit.
| Date Create | : | 21/11/2014 | | Type | : | Text | | Format | : | pdf | | Language | : | Indonesian | | Identifier | : | UEU-Master-undergraduate_199901036 | | Collection ID | : | undergraduate_199901036 | | Call Number | : | 654.1 TFK a |
Source :
magister these management of faculty
Relation Collection:
Universitas Esa Unggul
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
copyright2014_Library@esaunggul
Publication URL :
https://digilib.esaunggul.ac.id/analisa-kepuasaan-pelanggan-terhadap-kualitas-layanan-penumpang-sakit-di-sbu-garuda-sentra-medika-jakarta-3679.html
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3. UEU-Master-3679-BAB31_M00000085_Taufik-copy.pdf - 34 KB
4. UEU-Master-3679-BAB41_M00000085_Taufik-copy.pdf - 63 KB
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6. UEU-Master-3679-BAB61_M00000085_Taufik-copy.pdf - 20 KB
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