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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 17/12/2013 12:24:39 • 3539 Views
PENILAIAN PELANGGAN TERHADAP PELAYANAN CUSTOMER
SERVICE �SAME DAY SERVICE� DALAM PENAMBAHAN
DAYA PT PLN (PERSERO) DI AREA PELAYANAN MENTENGCreated by :
AISYAH NATASYA ( 2006-52-011 )
| Subject: | Penilaian Pelanggan terhadap pelayanan Customer | | Alt. Subject : | Penilaian Pelanggan terhadap pelayanan Customer | | Keyword: | Penilaian |
Description:
Penelitian ini bertujuan untuk mengetahui opini pelanggan terhadap
pelayanan yang diberikan oleh Customer Service dalam program �Same
Day Service� pada proses penambahan daya PT PLN (Persero) di Area
Pelayanan Menteng. Metode yang digunakan yakni survey, dengan tujuan
deskriptif melibatkan 45 responden yang penelitian ambil dari satu Area
pelayanan. Hasil penelitian uji validitas dengan n=45 seluruh instrumen r
dihitung lebih besar dari r tabel (r hitung > 0,676) artinya reliabel.
Hasil penelitian menunjukan bahwa opini pelanggan terhadap pelayanan
yang diberikan sangat baik khususnya dalam program �Same Day
Service�hal ini dapat dilihat dari hampir seluruh responden menyatakan
sangat positif
| Contributor | : |
- Sumartono, M.Si
| | Date Create | : | 17/12/2013 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-2006-52-011 | | Collection ID | : | 2006-52-011 |
Source :
Perpustakaan Esa Unggul
Relation Collection:
Universitas Esa Unggul
Coverage :
Sivitas Akademika Universitas Esa Unggul
Rights :
Copyright @2013 by UEU Library
Publication URL :
https://digilib.esaunggul.ac.id/penilaian-pelanggan-terhadap-pelayanan-customerservice-same-day-service-dalam-penambahandaya-pt-pln-persero-di-area-pelayanan-menteng-1306.html
[ Free Download - Free for All ]
 UEU-Undergraduate-1306-COVER.pdf - 33 KB- UEU-Undergraduate-1306-TANDA PERSETUJUAN SIDANG.pdf - 32 KB
- UEU-Undergraduate-1306-TANDA PENGESAHAN SIDANG SKRIPSI.pdf - 19 KB
- UEU-Undergraduate-1306-ABSTRAK.pdf - 12 KB
- UEU-Undergraduate-1306-KATA PENGANTAR.pdf - 14 KB
- UEU-Undergraduate-1306-DAFTAR ISI.pdf - 16 KB
- UEU-Undergraduate-1306-DAFTAR TABEL.pdf - 12 KB
- UEU-Undergraduate-1306-DAFTAR PUSTAKA.pdf - 13 KB
- UEU-Undergraduate-1306-LAMPIRAN.pdf - 67 KB
- UEU-Undergraduate-1306-BABI.pdf - 39 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-1306-BABII.pdf - 92 KB
2. UEU-Undergraduate-1306-BABIII.pdf - 70 KB
3. UEU-Undergraduate-1306-BABIV.pdf - 87 KB
4. UEU-Undergraduate-1306-BABV.pdf - 15 KB
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