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UEU » Undergraduate Theses » Manajemen
Posted by chaaquw@ymail.com at 17/07/2013 08:40:18  •  2748 Views


ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA CABANG PLUIT

Created by :
MIKA HANDAYANI ( 200911089 )



SubjectKualitas pelayanan
kepuasan nasabah
Alt. Subject Kualitas pelayanan
kepuasan nasabah
KeywordKualitas pelayanan
kepuasan nasabah

Description:

Penelitian ini bertujuan untuk mengetahui apakah terdapat pengaruh antara kualitas pelayanan terhadap kepuasan nasabah dan pada PT. Bank Rakyat Indonesia (Persero), Tbk Cabang Pluit. Alat analisa yang digunakan adalah metode analisa Deskriptif dan Regresi Berganda dengan menggunakan 5 dimensi SERVQUAL. Hasil Regresi Berganda bertujuan untuk mengetahui apakah terdapat pengaruh kualitas pelayanan terhadap kepuasan nasabah dan untuk mengetahui dimensi yang paling dominan mempengaruhi kepuasan nasabah. Maka dari hasil penelitian didapatkan besaran pengaruh dari nilai reliability x1 (4.410), responsivess x2 (23.840), assurance x3 (-19.990), emphaty x4 (5.766), tangibe x5 (4.119). Dan ternyata hanya Responsiveness yang paling mempengaruhi dengan besaran 􀈕 konstantanya sebesar 23.840 Hasil penelitian menunjukan bahwa hanya Responsiveness yang ternyata paling mempengaruhi kepuasan nasabah PT. Bank Rakyat Indonesia (Persero),Tbk Cabang Pluit.

Contributor:
  1. Dra. Suryari Purnama, MM,
Date Create:17/07/2013
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Undergraduate-200911089
Collection ID:200911089


Source :
Undergraduate theses economy faculty

Relation Collection:
Universitas Esa Unggul

Coverage :
Sivitas Akademika Universitas Esa Unggul

Rights :
Copyright @2013 by UEU Library. This publication is protected by copyright and per obtained from the UEU Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to UEU Library


Publication URL :
http://digilib.esaunggul.ac.id/analisis-pengaruh-kualitas-pelayananterhadap-kepuasan-nasabah-pada-pt-bank-rakyat-indonesia-cabang-pluit-191.html




[ Free Download - Free for All ]

  1.  UEU-Undergraduate-191-COVER.pdf - 21 KB
  2.  UEU-Undergraduate-191-LEMBAR PERSETUJUAN.pdf - 161 KB
  3.  UEU-Undergraduate-191-LEMBAR PENGESAHAN.pdf - 159 KB
  4.  UEU-Undergraduate-191-ABSTRAKSI.pdf - 31 KB
  5.  UEU-Undergraduate-191-KATA PENGANTAR.pdf - 25 KB
  6.  UEU-Undergraduate-191-DAFTAR ISI.pdf - 38 KB
  7.  UEU-Undergraduate-191-DAFTAR TABEL.pdf - 35 KB
  8.  UEU-Undergraduate-191-DAFTAR GAMBAR.pdf - 13 KB
  9.  UEU-Undergraduate-191-DAFTAR LAMPIRAN.pdf - 25 KB
  10.  UEU-Undergraduate-191-BAB 1.pdf - 47 KB
  11.  UEU-Undergraduate-191-DAFTAR PUSTAKA.pdf - 29 KB
  12.  UEU-Undergraduate-191-LAMPIRAN.pdf - 555 KB

[ FullText Content - Please, register first ]

  1. UEU-Undergraduate-191-2.pdf - 108 KB
  2. UEU-Undergraduate-191-3.pdf - 75 KB
  3. UEU-Undergraduate-191-4.pdf - 50 KB
  4. UEU-Undergraduate-191-5.pdf - 195 KB
  5. UEU-Undergraduate-191-6.pdf - 29 KB

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Kualitas , Kualitas pelayanan , kepuasan , kepuasan nasabah , nasabah , pelayanan



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