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UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 25/05/2016 14:25:16  •  791 Views


PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DAN KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA/I (STUDI KASUS PADA MAHASISWA/I REGULER AKTIF UNIVERSITAS ESA UNGGUL ANGKATAN 2012-2014)

Created by :
VIVIANA XIMENES ( 201211133 )



SubjectPELANGGAN
PELAYANAN
KEPUASAN
Alt. Subject CUSTOMER
SERVICE
SATISFACTION
Keywordcustomer relationship management (crm)
kualitas pelayanan
kepuasan mahasiswa

Description:

Penelitian ini bertujuan untuk menganalisis pengaruh Pengaruh Customer Relationship Management (CRM) Dan Kualitas Pelayanan Terhadap Kepuasan Mahasiswa. Populasi dalam penelitian ini adalah seluruh Mahasiswa Reguler aktif Universitas Esa Unggul angkatan 2012-2014 yang berjumlah 3.445 mahasiswa. Dengan menerapkan metode Slovin maka diperoleh sampel sebanyak 100 renponden. Pengambilan sampel menggunakan teknik Convinience Sampling. Data diperoleh dengan menggunakan kuesioner dan dianalisis dengan menggunakan Regresi Linear Berganda. Hasil penelitian menunjukan bahwa Customer Relationship Management (CRM) berpengaruh pada divisi DKS, DAA, DPPU, dan Fakultas. Kualitas Pelayanan tidak berpengaruh pada semua divisi. Apabila diuji secara bersama- sama Customer Relationship Management (CRM) dan Kualitas Pelayanan berpengaruh pada divisi DKS, DAA, DPPU, dan Fakultas.

Date Create:25/05/2016
Type:Text
Format:PDF
Language:Indonesian
Identifier:UEU-Undergraduate-201211133
Collection ID:201211133
Call Number:11-2016-S031


Source :
Undergraduate Theses of Management

Relation Collection:
Fakultas Ekonomi

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-customer-relationship-management-crm-dan-kualitas-pelayanan-terhadap-kepuasan-mahasiswai-studi-kasus-pada-mahasiswai-reguler-aktif-universitas-esa-unggul-angkatan-20122014-7137.html




[ Free Download - Free for All ]

  1.  UEU-Undergraduate-7137-COVER.pdf - 23 KB
  2.  UEU-Undergraduate-7137-LEMBAR PENGESAHAN.pdf - 269 KB
  3.  UEU-Undergraduate-7137-LEMBAR PERSETUJUAN.pdf - 290 KB
  4.  UEU-Undergraduate-7137-KATA PENGANTAR.pdf - 272 KB
  5.  UEU-Undergraduate-7137-ABSTRAK.pdf - 87 KB
  6.  UEU-Undergraduate-7137-DAFTAR ISI.pdf - 197 KB
  7.  UEU-Undergraduate-7137-DAFTAR PUSTAKA.pdf - 94 KB
  8.  UEU-Undergraduate-7137-BABI.pdf - 212 KB

[ FullText Content - Please, register first ]

  1. UEU-Undergraduate-7137-BABII.pdf - 246 KB
  2. UEU-Undergraduate-7137-BABIII.pdf - 452 KB
  3. UEU-Undergraduate-7137-BABIV.pdf - 459 KB
  4. UEU-Undergraduate-7137-BABV.pdf - 99 KB

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(crm) , customer , customer relationship management (crm) , kepuasan , kepuasan mahasiswa , kualitas , kualitas pelayanan , mahasiswa , management , pelayanan , relationship



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