EMAIL: PASSWORD:
Front Office
UPT. PERPUSTAKAAN
Universitas Esa Unggul


Kampus Emas UEU - Jakarta Barat

Phone : 021-5674223, ext 282
Fax :
E-mail : [email protected]
Website : http://library.esaunggul.ac.id

Support (Customer Service) :
[email protected]








Welcome..guys!

Have a problem with your access?
Please, contact our technical support below:
LIVE SUPPORT


Astrid Chrisafi




! ATTENTION !

To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently

Still Confuse?
Please read our User Guide

Keyword
Mode
Expanded Search (for Free text search only)
 

UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 21/02/2017 11:39:12  •  835 Views


STRATEGI KOMUNIKASI DALAM MENANGANI KELUHAN PELANGGAN CABANG TUNAS TOYOTA HAYAM WURUK

Created by :
LEVITA AYU HIDAYAT ( 201252054 )



Subjectkomunikasi personal
keluhan
Alt. Subject personal communication
complaint
KeywordPenanganan Keluhan Pelanggan
Strategi Komunikasi.

Description:

Penelitian ini bertujuan untuk mendeskripsikan mengenai strategi komunikasi yang dilakukan oleh customer relations di Cabang Tunas Toyota Hayam Wuruk. Hal ini dilakukan karena banyaknya keluhan-keluhan pelanggan terhadap Cabang Tunas Toyota Hayam Wuruk sehingga customer relations harus mampu mengatasi keluhan-keluhantersebut. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus melalui wawancara mendalam kepada key informan dan informan mengenai strategikomunikasi diCabang TunasToyotaHayam Wuruk. Hasil penelitian ini memberikan gambaran bahwa strategi komunikasi sangat diperlukan dalam menangani pelanggan agar ketika ada keluhan bisa langsung diatasi dengan baik. Sehingga pelanggan bisa merasa puas terhadap pelayanan perusahaan danterciptahubunganyangbaik antarapelanggandenganperusahaan.

Contributor:
  1. Prof. Erman Anom, Ph.D
Date Create:21/02/2017
Type:Text
Format:PDF
Language:Indonesian
Identifier:UEU-Undergraduate-201252054
Collection ID:201252054
Call Number:52-2016-S021


Source :
Undergraduate Theses of Public Relation

Relation Collection:
Fakultas Ilmu Komunikasi

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/strategi-komunikasi-dalam-menangani-keluhan-pelanggan-cabang-tunas-toyota-hayam-wuruk-8560.html




[ Free Download - Free for All ]

  1.  UEU-Undergraduate-8560-cover.pdf - 113 KB
  2.  UEU-Undergraduate-8560-abstrak.pdf - 100 KB
  3.  UEU-Undergraduate-8560-Daftar Isi.pdf - 113 KB
  4.  UEU-Undergraduate-8560-Daftar Pustaka.pdf - 84 KB
  5.  UEU-Undergraduate-8560-Daftar Riwayat Hidup.pdf - 210 KB
  6.  UEU-Undergraduate-8560-BabI.pdf - 103 KB

[ FullText Content - Please, register first ]

  1. UEU-Undergraduate-8560-bab2.pdf - 216 KB
  2. UEU-Undergraduate-8560-bab3.pdf - 130 KB
  3. UEU-Undergraduate-8560-bab4.pdf - 175 KB
  4. UEU-Undergraduate-8560-bab5.pdf - 87 KB

 10 Similar Document...

     No similar subject found !

 10 Related Document...






HELP US !
You can help us to define the exact keyword for this document by clicking the link below :

Keluhan , Komunikasi. , Pelanggan , Penanganan , Penanganan Keluhan Pelanggan , Strategi , Strategi Komunikasi.



POLLING

Bagaimana pendapat Anda tentang repository kami ?

Bagus Sekali
Baik
Biasa
Jelek
Mengecewakan




124112237


Visitors Today : 19
Total Visitor : 1967719

Hits Today : 50991
Total Hits : 124112237

Visitors Online: 1


Calculated since
16 May 2012

You are connected from 172.17.121.29
using claudebot


UEU Digital Repository Feeds


Copyright © UEU Library 2012 - 2024 - All rights reserved.
Dublin Core Metadata Initiative and OpenArchives Compatible
Developed by Hassan