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UEU » Journal » Teknik Informatika
Posted by [email protected] at 18/06/2021 11:25:22  •  1102 Views


IMPLEMENTASI FITUR VIRTUAL ASSISTANCE PADA LAYANAN LIVE CHAT DI PT. GARENA INDONESIA

Created by :
Masmur Tarigan ( 0323027707 )
Rizki Ramadhan



SubjectVIRTUAL ASSISTANT
CUSTOMER SERVICE
LIVE CHAT
Alt. Subject VIRTUAL ASSISTANT
CUSTOMER SERVICE
LIVE CHAT
KeywordCUSTOMER SERVICE
LIVE CHAT
CHATBOT
NATURAL LANGUAGE PROCESSING
VIRTUAL ASSISTANT

Description:

Live chat is a customer service that is generally provided by many companies in various fields including PT. Garena Indonesia. However, due to the Covid - 19 pandemic, the service was deactivated because all Customer service staff had to do Work From Home to reduce the spread of the virus. Finally, users can only get assistance via the Ticket report service which requires queuing time to respond. Therefore, a Virtual Assistant was developed which is a development of a Chatbot equipped with Natural Language Processing to understand and respond to messages sent by users when connected to the Live Chat service of PT. Garena Indonesia.

Date Create:18/06/2021
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Journal-11_1488
Collection ID:11_1488


Source :
Jurnal BIT (Budi Luhur Information Technology) Vol . 17 No. 2 (2020)

Relation Collection:
Fakultas Ilmu Komputer

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2021 Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/implementasi-fitur-virtual-assistance-pada-layanan-live-chat-di-pt-garena-indonesia-20384.html




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ASSISTANT , CHAT , CHATBOT , CUSTOMER , CUSTOMER SERVICE , LANGUAGE , LIVE , LIVE CHAT , NATURAL , NATURAL LANGUAGE PROCESSING , PROCESSING , SERVICE , VIRTUAL , VIRTUAL ASSISTANT



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