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UEU » Journal » Magister Administrasi RS Posted by [email protected] at 01/07/2021 20:06:04 • 288 Views
DEVELOPMENT MODEL OF INDONESIAN NATIONAL HEALTH INSURANCE (BPJS) FLOW PROCESS AT HOSPITAL HERMINA CIRUAS USING LEAN HOSPITAL APPROACHCreated by :
Royyadi Chandra Saputra ( 20180309008 ) Nofierni ; Mus Aida
Subject: | RUMAH SAKIT ASURANSI | Alt. Subject : | INSURANCE OUTPATIENT HOSPITAL | Keyword: | LAYANAN KESEHATAN BPJS PASIEN RAWAT JALAN |
Alt. Description
This study aimed to discuss the flow of outpatient care process of Indonesian National Health Insurance (BPJS
by customer perception and standards time at Hermina Ciruas Hospital using Lean Hospital approach. In order to
achieve the result, we obtain empirical evidence of the outpatient service process and provide proposed
improvements from in-depth interview in outpatient BPJS. In addition, we proposed qualitative by using timemotion
studies with observation method and in-depth interview in outpatient BPJS. Here the research was
carried out in an outpatient installation at Hermina Ciruas Hospital with data analysis using lean hospital
approach (Visio software device). The limitations in the process of this study subjectivity in observation
collection of inevitable data due to, the calculation of time in each related unit is carried out by the researchers
themselves. The results show average patient service process time is 299 minutes with the assessment of activity
value added 26 minutes with the assessment of non-value with activities 273 minutes. It s identifies waste in the
outpatient service process. The findings on the processing data of outpatient services BPJS is still waste and
amount of non-value added is poor. Therefore, the improvement efforts are needed for service efficiency on
BPJS performance. The proposed improvements through the application of future state value stream map with,
proposed blueprint of BPJS outpatient services, socialization of outpatient registration using Hermina mobile app
(will get the ticket code used for activation at the queue counter), and discipline the presence of doctors
Date Create | : | 01/07/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_1595 | Collection ID | : | 11_1595 |
Source : Journal of Multidisciplinary Academic Vol. 5, No. 1, 2021
Relation Collection: Civitas Akademika Universitas Esa Unggul
Coverage : Fakultas Ilmu-Ilmu Kesehatan
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/development-model-of-indonesian-national-health-insurance-bpjs-flow-process-at-hospital-hermina-ciruas-using-lean-hospital-approach-20570.html
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