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UEU » Master Theses » Magister Manajemen
Posted by sitiustaghfiroh@gmail.com at 31/10/2019 10:54:14  •  230 Views


PENERAPAN KONSEP LEAN GOVERNMENT PADA PELAYANAN MUTASI OBJEK/SUBJEK PAJAK BUMI DAN BANGUNAN DI BADAN PENDAPATAN DAERAH KOTA TANGERANG SELATAN

Created by :
AGUNG HARTANTO ( 20160103049 )



SubjectLAYANAN PUBLIK
PAJAK
PENDAPATAN DAERAH
Alt. Subject PUBLIC SERVICES
TAX
REGIONAL INCOME
Keywordpelayanan publik
pajak bumi dan bangunan
lean government

Description:

Pelayanan publik yang dilakukan oleh Pemerintah Daerah di Indonesia dinilai masih kurang baik. Salah satu cara untuk melakukan perbaikan pelayanan publik adalah penerapan program lean government. Studi kasus pelayanan mutasi objek/subjek Pajak Bumi dan Bangunan di Badan Pendapatan Daerah Kota Tangerang Selatan. Penerapan lean government memakai metode DMAIC (Define, Measure, Analyze, Improve dan Control). Tahap Define menggunakan alat bantu Time Series Plot dan SIPOC Diagram (Supplier, Input, Processc Output Customer). Tahap Measure menggunakan alat bantu Current Process Map, Cross Functional Flowchart, diagram aliran proses (Spaghetti Diagram), Value Added Assesment, dan Lean Consumption Map (LCM). Tahap Analyze menggunakan alat bantu Failure Mode and Effect Analysis (FMEA). Tahap Improve menggunakan alat bantu Impact and Effect Matrix (IEM), Lean Cosumption Map (LCM), Value Added Assesment (VAA), dan Time Series Plot. Tahap Control menggunakan alat bantu perubahan SOP (Standart Operation Procedure), Change Management dan Out of Control Action Plan (OCAP). Penelitian ini bertujuan memperbaiki kecepatan waktu proses pelayanan mutasi objek/subjek Pajak Bumi dan Bangunan. Penelitian ini menggunakan metode penelitian kualitatif dengan data yang diperoleh berdasarkan hasil pengamatan atau observasi, hasil wawancara, hasil pengamatan langsung di lapangan, analisa dokumen dan catatan atau laporan dengan melibatkan sejumlah 30 informan. Hasil penelitian menunjukkan bahwa penerapan program lean government dapat meningkatkan kecepatan waktu proses penyelesaian berkas pengajuan pelayanan mutasi objek/subjek Pajak Bumi dan Bangunan sebesar 28,6 %. Sebelum penerapan lean government waktu rata-rata penyelesaian berkas pengajuan selama 28 hari, setelah penerapan lean government waktu rata-rata menjadi 20 hari.


Alt. Description

Public services carried out by the Regional Government in Indonesia are considered to be poor. Improvement of public services must be carried out by all Regional Government officials in all sectors in order to fulfill Law Number 25 of 2009 concerning Public Services. One way to improve public services is the implementation of lean government programs. Case study of service mutation of objects / subjects of property tax at The Regional Revenue Agency of South Tangerang City. Lean government applications use the DMAIC (Define, Measure, Analyze, Improve and Control) method. Define stage uses tools Time Series Plot and SIPOC Diagram (Supplier, Input, Customer, Output, Process). Measure stage uses tools Current Process Map, Functional Cross Flow Charts, Process Flow Diagrams (Spaghetti Diagrams), Value Added Assessment, and Lean Consumption Map (LCM). Analyze stage uses tool Failure Mode and Effect Analysis (FMEA). Improve stage uses tools Impact and Effect Matrix (IEM), Lean Cosumption Map (LCM), Value Added Assessment (VAA), and Time Series Plots. Control stage uses tools change SOP (Standard Operation Procedure), Change Management and Out of Control Action Plan (OCAP).This study aims to improve the speed of processing time of service mutation of objects / subjects of property tax. This study uses qualitative research methods with data obtained based on the results of observations or observations, the results of interviews, the results of direct observations in the field, analysis of documents and records or reports involving a number of 30 informants. The results showed that the implementation of lean government programs can increase the speed of processing time for file submission for service mutation of objects / subjects of property tax of 28.6%. Before the implementation of lean government, the average time to complete the file submission for 28 days, after the implementation of lean government the average time to 20 days.

Contributor:
  1. Dr. Tantri Yanuar Rahmat Syah, SE., MSM
Date Create:31/10/2019
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Master-20160103049
Collection ID:20160103049


Source :
Master Theses of Management

Relation Collection:
Fakultas Ekonomi dan Bisnis

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2019 Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/penerapan-konsep-lean-government-pada-pelayanan-mutasi-objeksubjek-pajak-bumi-dan-bangunan-di-badan-pendapatan-daerah-kota-tangerang-selatan-13614.html




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  1.  UEU-Master-13614-01. Halaman Sampul.Image.Marked.pdf - 472 KB
  2.  UEU-Master-13614-02. Halaman Judul.Image.Marked.pdf - 472 KB
  3.  UEU-Master-13614-03. Hal Pernyataan Orisinalitas.Image.Marked.pdf - 580 KB
  4.  UEU-Master-13614-04. Hal Pengesahan.Image.Marked.pdf - 612 KB
  5.  UEU-Master-13614-05. Hal Kata Pengantar.Image.Marked.pdf - 1153 KB
  6.  UEU-Master-13614-06. Hal Persetujuan Publikasi.Image.Marked.pdf - 699 KB
  7.  UEU-Master-13614-07. Abstrak.Image.Marked.pdf - 464 KB
  8.  UEU-Master-13614-08. Daftar Isi.Image.Marked.pdf - 536 KB
  9.  UEU-Master-13614-09. Daftar Gambar.Image.Marked.pdf - 494 KB
  10.  UEU-Master-13614-10. Daftar Tabel.Image.Marked.pdf - 478 KB
  11.  UEU-Master-13614-11. Daftar Lampiran.Image.Marked.pdf - 458 KB
  12.  UEU-Master-13614-19. Daftar Pustaka.Image.Marked.pdf - 690 KB
  13.  UEU-Master-13614-20. Lampiran.Image.Marked.pdf - 620 KB
  14.  UEU-Master-13614-12. BAB I.Image.Marked.pdf - 1878 KB
  15.  UEU-Master-13614-13. BAB II.Image.Marked.pdf - 1540 KB
  16.  UEU-Master-13614-13. BAB II.Image.Marked.pdf - 1540 KB
  17.  UEU-Master-13614-08. Daftar Isi.Image.Marked.pdf - 536 KB
  18.  UEU-Master-13614-09. Daftar Gambar.Image.Marked.pdf - 494 KB
  19.  UEU-Master-13614-10. Daftar Tabel.Image.Marked.pdf - 478 KB
  20.  UEU-Master-13614-11. Daftar Lampiran.Image.Marked.pdf - 458 KB
  21.  UEU-Master-13614-19. Daftar Pustaka.Image.Marked.pdf - 690 KB
  22.  UEU-Master-13614-20. Lampiran.Image.Marked.pdf - 620 KB
  23.  UEU-Master-13614-BAB1.Image.Marked.pdf - 1878 KB

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  1. UEU-Master-13614-BAB2.Image.Marked.pdf - 1540 KB
  2. UEU-Master-13614-BAB3.Image.Marked.pdf - 999 KB
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