PERFORMANCE OF HEALTHCARE WORKFORCE RELATED TO NHS PATIENT SATISFACTION

National Health Security (Jaminan Kesehatan Nasional/JKN) is once of National Social Security System (Sistem Jaminan Sosial Nasional/SJSN) established since 2014 in Indonesia. This program financially protected all of Indonesian citizenship from disease burden in order to get health care beneficiaries and protecting to full fillment of basic health services. Patient satisfaction theoretically related to the task performance of health care workforce. This study aimed to proof that NHS patient satisfaction had linked to performance of health care workforce at hospital outpatient services. Cross sectional design was arranged to collecting data from 87 participants from all of patients who attended at outpatient services with accidental sampling method. Primary data provided from Work Performance and Patient Satisfaction Questionnaire. Univariat study and Bivariat Chi-square test were held to analyzing collected data. Result: 56.3% of participants had good perceived about workforce performance, and 52.1% of participants had less satisfaction to outpatient services. Workforce performance statistically proofed relating to patients satisfaction. Conclusion: patients more likely satisfaction to outpatient services when heath care workforce had more good performance. Training, workshop, and rewards should be applied to achieve high level performance of hospital workforce.

1.  UEU-paper-13206-21_0259.pdf - 441 KB