THE EFFECT OF SERVICE QUALITY ON  LOYALTY WITH MEDIATION OF PATIENT SATISFACTION

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UEU » Journal » Magister Manajemen
Posted by [email protected] at 11/08/2020 22:23:55 • 490 Views

THE EFFECT OF SERVICE QUALITY ON LOYALTY WITH MEDIATION OF PATIENT SATISFACTION

Created by :
Umie Kulsum ( none )

Subject:	KUALITAS LAYANAN KEPUASAN PELANGGAN PASIEN
Alt. Subject :	PATIENT HEALTH CARE SERVICE QUALITY
Keyword:	service quality patient satisfaction loyalty inpatient

Description:

General hospital industry made progress and more productive and growing rapidly along with the increase in technology and medical science. The public hospitals had inadequate medical equipment due to the lack of local government budget allocations. Human capital in the hospital which was support the hospital services are the doctors, nurses and administrative staff. Hospital management system required an increase in human resources performance. Service quality was one of the internal factors that need improvement for the purpose of betterment and advancement of hospital management system that led to maximum performance. The hospital was a health care business based on the principle of trust; thus, service quality, patient satisfaction and loyalty of patients determine their success.

Contributor	:	Tantri Yanuar Rahmat Syah
Date Create	:	11/08/2020
Type	:	Text
Format	:	pdf
Language	:	Indonesian
Identifier	:	UEU-Journal-11_0420
Collection ID	:	11_0420

Source :
International Journal of Business and Management Invention

Relation Collection:
Fakultas Ekonomi

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2020 Perpustakaan Universitas Esa Unggul

Publication URL :
https://digilib.esaunggul.ac.id/the-effect-of-service-quality-on--loyalty-with-mediation-of-patient-satisfaction-15658.html

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