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UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 03/05/2016 11:40:04 • 544 Views
PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN DENGAN MEDIASI KEPUASAN PELANGGAN (STUDI KASUS PELANGGAN JASA PENGIRIMAN JNE DI TOMANG TANGERANG)Created by :
IRTA MARLIZA ( 201211229 )
| Subject: | PELAYANAN
LOYALITAS
KEPUASAN | | Alt. Subject : | SERVICE
LOYALTY
SATISFACTION | | Keyword: | kualitas pelayanan
kepercayaan
kepuasan
loyalitas pelanggan
jne |
Description:
Studi ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan kepercayaan terhadap loyalitas pelanggan dengan mediasi kepuasan pelanggan. Penelitian ini dilakukan di JNE Tomang Tangerang, dengan jumlah sampel sebanyak seratus lima puluh lima responden dimana pengambilan sampel menggunakan metode Nonprobability sampling dan analisis yang digunakan adalah SEM (Structural Equation Model).
Dari hasil analisis yang diperoleh bahwa Kualitas pelayanan berpengaruh signifikan terhadap kepuasan pelanggan,kualitas pelayanan berpengaruh signifikan terhadap loyalitas pelanggan,kepuasan berpengaruh signifikan terhadap loyalitas pelanggan dan kepercayaan berpengaruh signifikan terhadap loyalitas pelanggan.
| Date Create | : | 03/05/2016 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-201211229 | | Collection ID | : | 201211229 | | Call Number | : | 11-2016-S012 |
Source :
Undergraduate Theses of Management
Relation Collection:
Fakultas Ekonomi
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
@Perpustakaan Universitas Esa Unggul
Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-kualitas-pelayanan-dan-kepercayaan-terhadap-loyalitas-pelanggan-dengan-mediasi-kepuasan-pelanggan-studi-kasus-pelanggan-jasa-pengiriman-jne-di--tomang-tangerang-7048.html
[ Free Download - Free for All ]
 UEU-Undergraduate-7048-cover.pdf - 20 KB- UEU-Undergraduate-7048-LEMBAR PENGESAHAN.pdf - 282 KB
- UEU-Undergraduate-7048-LEMBAR PERSETUJUAN.pdf - 270 KB
- UEU-Undergraduate-7048-kata pengantar.pdf - 75 KB
- UEU-Undergraduate-7048-daftar isi.pdf - 75 KB
- UEU-Undergraduate-7048-daftar gambar.pdf - 75 KB
- UEU-Undergraduate-7048-daftar lampiran.pdf - 75 KB
- UEU-Undergraduate-7048-daftar tabel.pdf - 75 KB
- UEU-Undergraduate-7048-lampiran.pdf - 620 KB
- UEU-Undergraduate-7048-daftar pustaka.pdf - 26 KB
- UEU-Undergraduate-7048-BABI.pdf - 34 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-7048-BABII.pdf - 94 KB
2. UEU-Undergraduate-7048-BABIII.pdf - 103 KB
3. UEU-Undergraduate-7048-BABIV.pdf - 460 KB
4. UEU-Undergraduate-7048-BABV.pdf - 33 KB
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