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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 21/02/2017 11:39:12 • 965 Views
STRATEGI KOMUNIKASI DALAM MENANGANI KELUHAN PELANGGAN CABANG TUNAS TOYOTA HAYAM WURUKCreated by :
LEVITA AYU HIDAYAT ( 201252054 )
| Subject: | komunikasi personal
keluhan | | Alt. Subject : | personal communication
complaint | | Keyword: | Penanganan Keluhan Pelanggan
Strategi Komunikasi. |
Description:
Penelitian ini bertujuan untuk mendeskripsikan mengenai strategi komunikasi yang dilakukan oleh customer relations di Cabang Tunas Toyota Hayam Wuruk. Hal ini dilakukan karena banyaknya keluhan-keluhan pelanggan terhadap Cabang Tunas Toyota Hayam Wuruk sehingga customer relations harus mampu mengatasi keluhan-keluhantersebut.
Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus melalui wawancara mendalam kepada key informan dan informan mengenai strategikomunikasi diCabang TunasToyotaHayam Wuruk. Hasil penelitian ini memberikan gambaran bahwa strategi komunikasi sangat diperlukan dalam menangani pelanggan agar ketika ada keluhan bisa langsung diatasi dengan baik. Sehingga pelanggan bisa merasa puas terhadap pelayanan perusahaan danterciptahubunganyangbaik antarapelanggandenganperusahaan.
| Contributor | : |
- Prof. Erman Anom, Ph.D
| | Date Create | : | 21/02/2017 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-201252054 | | Collection ID | : | 201252054 | | Call Number | : | 52-2016-S021 |
Source :
Undergraduate Theses of Public Relation
Relation Collection:
Fakultas Ilmu Komunikasi
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
@Perpustakaan Universitas Esa Unggul
Publication URL :
https://digilib.esaunggul.ac.id/strategi-komunikasi-dalam-menangani-keluhan-pelanggan-cabang-tunas-toyota-hayam-wuruk-8560.html
[ Free Download - Free for All ]
 UEU-Undergraduate-8560-cover.pdf - 113 KB- UEU-Undergraduate-8560-abstrak.pdf - 100 KB
- UEU-Undergraduate-8560-Daftar Isi.pdf - 113 KB
- UEU-Undergraduate-8560-Daftar Pustaka.pdf - 84 KB
- UEU-Undergraduate-8560-BabI.pdf - 103 KB
- UEU-Undergraduate-8560-halaman persetujuan.pdf - 781 KB
- UEU-Undergraduate-8560-halaman pengesahan.pdf - 781 KB
- UEU-Undergraduate-8560-halaman pernyataan.pdf - 781 KB
- UEU-Undergraduate-8560-kata pengantar.pdf - 782 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-8560-bab2.pdf - 216 KB
2. UEU-Undergraduate-8560-bab3.pdf - 130 KB
3. UEU-Undergraduate-8560-bab4.pdf - 175 KB
4. UEU-Undergraduate-8560-bab5.pdf - 87 KB
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