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UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 11/10/2022 13:32:51  •  94 Views


PENGARUH E-SERVICE QUALITY TERHADAP REUSE DECISION MELALUI E-TRUST SEBAGAI VARIABEL INTERVENING PADA APLIKASI PRIVYID

Created by :
Yulia Handayani ( 20190101468 )



SubjectE-SERVICE QUALITY
REUSE DECISION
E-TRUST
Alt. Subject E-SERVICE QUALITY
REUSE DECISION
E-TRUST
KeywordE-Service Quality
Reuse Decision
dan E-Trust

Description:

Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality aplikasi PrivyID terhadap reuse decision melalui e-trust sebagai variabel intervening. Metode analisis yang digunakan adalah Struktural Equation Model (SEM) dan Partial Least Square (PLS) sebanyak 150 responden pada pengguna aplikasi yang berada di Wilayah Jakarta Selatan. Sampel dalam penelitian ini menggunakan teknik non probability sampling. Penelitian ini memiliki beberapa masalah seperti kesulitannya akses dari akun personal ke akun enterprise, tidak adanya fitur perbaikan dokumen secara langsung, kurang responsifnya customer service terhadap pertanyaan pelanggan, lemahnya keabsahan dokumen yang ditandatangan digital dengan penggunaan materai manual, dan terdapat kesulitan pengguna saat melakukan verifikasi data (swafoto). Hasil penelitian dalam penelitian ini menunjukan bahwa e-service quality berpengaruh signifikan terhadap reuse decision, e-trust berpengaruh signifikan terhadap reuse decision, e-service quality berpengaruh signifikan terhadap etrust, dan e-service quality berpengaruh secara tidak langsung terhadap reuse decision melalui e-trust

Contributor:
  1. Dr. Ari Anggarani W.P.T, SE, MM
Date Create:11/10/2022
Type:Text
Format:PDF
Language:Indonesian
Identifier:UEU-Undergraduate-20190101468
Collection ID:20190101468


Source :
Master Theses of Management

Relation Collection:
Fakultas Ekonomi dan Bisnis

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2022 Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-eservice-quality-terhadap-reusedecision-melalui-etrust-sebagai-variabelintervening-pada-aplikasi-privyid-26539.html




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Decision , E-Service , E-Service Quality , E-Trust , Quality , Reuse , Reuse Decision , dan , dan E-Trust



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