PELATIHAN KOMUNIKASI VERBAL DAN NON VERBAL EFEKTIF ANTARA DOKTER, PERAWAT, PASIEN, DAN KELUARGA PASIEN DI RUMAH SAKIT JIWA DR. SOEHARTO HEERDJAN JAKARTA

Introduction: In relation to efforts to improve the educational process and information provided to patients and families of the sand, it is necessary to improve the skills and skills of hospital staff about effective verbal and non-verbal communication between physicians, nurses, patients and families. does not include all staff who provide education, where the requirements of educators must follow effective and certified communication training. Activity Objective: to provide theoretical and practical knowledge to educators on how to establish effective verbal and non-verbal communication between physicians, nurses, patients, and the families of patients at Dr. Soul Mental Hospital. Soeharto Heerdjan Jakarta. Method of Implementation: This activity is conducted in 4 (four) sessions, namely: 1) Pre-test by giving questionnaire to audience related to effective communication, 2) delivery of verbal and non verbal communication materials effective, 3) Effective communication practice (Role Play - Simulation), and 4) Post-test by giving the audience an effective communicationrelated kusioner. Results: Educational personnel of Dr. Mental Hospital. Suharto Heerdjan Jakarta is able to provide health education and communicate well, accurately, clearly, completely, accurately, and can be understood by the recipient (communicant) thereby reducing errors and improving the improvement of health services for patients and between officers in the hospital.

1.  UEU-Article-12993-05_0085.pdf - 313 KB