KAJIAN ANTRIAN PELAYANAN PENDAFTARAN PASIEN BPJS DI RUMAH SAKIT

The enhancement of patient�s visit to hospital led to the increasing of length of queue particularly at registration division. This condition made the long duration of waiting time for patients. Hospital�s management should manage the patients queue especially for the period of bottle neck condition. This operation research reviewed the patients queue at existing outpatient registration service system and proposed the optimal system based on queuing theory and trade-off analysis of cost of service and cost of waiting. Cross-sectional data applied to collect the patient�s arrival rate, service time for every server, waiting cost, and queue related behavior. Result of this study suggested that existing system was non-steady state system and not optimum based on trade-off analysis. Patients who came at least 08.00 am should serve with 2 servers of queue number service, and 6 servers of outpatient registration. Whereas patients who came after 08.00 am should serve with 1 servers of queue number service, and 2 servers of outpatient registration. This study recommended the range of patient�s arrival and service rate that the describe viability of optimum system. This study suggested hospitals management should be focus on manage the patient arrival at early morning with applied the suitable queue management technology to controlling the registration waiting line.

1.  UEU-Article-12999-05_0091.Image.Marked.pdf - 1151 KB