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UEU » Journal » Puspen Jurnal UEU Posted by [email protected] at 10/01/2014 13:29:19 • 2244 Views
KUALITAS PELAYANAN KESEHATAN DAN KEPUASAN PELANGGAN DI
UNIT GAWAT DARURAT RUMAH SAKIT UMUM ANNISA TANGERANGCreated by :
Kiyato ( none ) Suartini Bambang
Subject: | FASILITAS PELAYANAN KESEHATAN KEPUASAN PELANGGAN | Alt. Subject : | HOSPITAL HEALTH SERVICES CUSTOMER SATISFACTION | Keyword: | KESEHATAN PELAYANAN KEPUASAN |
Description:
UGD RSU Annisa adalah salah satu fasilitas pelayanan kesehatan yang memiliki standar pelayanan
minimal
Rumah
Sakit (RS) sesuai
ketentuan Direktorat
Jenderal
Bina
Pelayanan Medik
Departemen
Kesehatan
Republik Indonesia
(Dir.Jend
YanMed, DEPKES
RI)
tahun
2008. Tujuan
penelitian
ini
secara
umum
untuk
memperoleh
gambaran
faktor-faktor
yang
berpengaruh
terhadap
kepuasan
pelanggan
terhadap
pelayanan
yang
diberikan
UGD
RSU
Annisa Tangerang,
yang
meliputi
responsive,
reliability,
assurance,
emphaty
dan
tangible.
Untuk
menganalisa
masalah
tersebut
maka
digunakan
metode
survey
dan
metode
analisa
regresi
linear
berganda.
Hasil
penelitian
menggambarkan
bahwa
faktor responsive
berpengaruh
terhadap
kepuasan
pelanggan
sedangkan
faktor-faktor lain yaitu : reliability,
assurance, emphaty
dan
tangible
tidak
berpengaruh
terhadap
kepuasan
pelanggan.
Hasil
penelitian
ini
dapat
memberikan
masukan
kepada
manajemen
RSU Annisa
untuk meningkatkan kualitas
pelayanan
dengan
cara
meningkatkan
kecepatan
dan
tanggap
dalam
memberikan
pelayanan
di
UGD.
Alt. Description
Annisa Hospital emergency room is one of health care facilities according to minimum health service
standard of the Hospital (RS) issued by Directorate General of Medical Services, Ministry of Health of
the Republic of Indonesia in 2008. The purpose this study is to ascertain factors that influence customer
satisfaction with health services provided by Annisa Tangerang General Hospital ER. These factors include
responsive,
reliability,
assurance,
emphaty
and
tangible.
Statistical analysis
applied
in the
survey
to
analyze
the problem
was linear
regression.
The
result
describes
that
responsive
factor is
the only
factor
that
influence customer
satisfaction. While
reliability,
assurance, emphaty,
and
tangible
has
not been an
evidence
to influence
customer
satisfaction. Results
of this
research provide
recommendation
to General
Hospital
Annisa
Tangerang
management
in
the improvement
of the health
service
quality
in the ER
General
Hospital
Annisa Tangerang
with more
focus to
the
prompt
health services.
Date Create | : | 10/01/2014 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-AM07012011_Kiy | Collection ID | : | AM07012011_Kiy |
Source : Puspen Jurnal UEU
Relation Collection: Universitas Esa Unggul
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : Copyright@2014 Puspen Jurnal UEU
Publication URL : https://digilib.esaunggul.ac.id/kualitas-pelayanan-kesehatan-dan-kepuasan-pelanggan-diunit-gawat-darurat-rumah-sakit-umum-annisa-tangerang-1943.html
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