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UEU » Journal » Puspen Jurnal UEU
Posted by [email protected] at 10/01/2014 13:55:35  •  1359 Views


PERSEPSI KUALITAS PELAYANAN, PENDIDIKAN, PENGHASILAN DAN LOYALITAS PELANGGAN UNIT MEDICAL CHECK UP DI RUMAH SAKIT 48 SILOAM KEBON JERUK

Created by :
Prastikowati ( none )
Sunar Abdul



SubjectRUMAH SAKIT
KESEHATAN
Alt. Subject HOSPITAL
HEALTH
KeywordPERSEPSI
KUALITAS
LAYANAN
LOYALITAS

Description:

Medical Check Up atau pemeriksaan kesehatan adalah suatu prosedur yang dilakukan untuk mengetahui status kesehatan seseorang pada saat ini dan merupakan usaha untuk memelihara kesehatan secara berkala. Fungsi Medical Check Up adalah mendeteksi lebih awal kelainan-kelainan pada fungsi tubuh, yang belum bermanifestasi sebagai penyakit. Selain itu juga untuk pemeriksaan fungsi tubuh bagi penderita penyakit kronik seperti hipertensi, diabetes mellitus, gangguan fungsi ginjal dan jantung. Pelanggan Medical Check Up di Rumah Sakit Siloam Kebon Jeruk terdiri atas pelanggan pribadi dan pelanggan berasal dari perusahaan. Dalam tiga tahun pengamatan telah terjadi penurunan jumlah pelanggan pribadi untuk pemeriksaan kesehatan di Rumah Sakit Siloam Kebon Jeruk. Diperkirakan bahwa salah satu faktor penyebabnya adalah kualitas pelayanan, yang kurang optimal. Hal ini mempengaruhi tingkat loyalitas pelanggan Medical Check Up di Rumah Sakit Siloam Kebon Jeruk. Obyek penelitian adalah kualitas pelayanan dan karakteristik responden.


Alt. Description

Medical check up or health examination is a procedure performed to determine a personís health status at this time and effort to maintain regular health. Function of Medical Check Up is to detect early abnormallities of bodily functions that have not been manifest as disease. In addition, for the inspection functions of the body for people with chronic diseases like hypertension, diabetes mellitus, impaired renal function and heart. Customersí medical examination in Siloam Hospital Kebon Jeruk consists of clients from individuals and corporate clients. Within three years of observations has decreased the number of private subscribers for a medical examination in Siloam Hospitals Kebon Jeruk. Estimated that one contributing factor is the quality of services, less than optimal. This will affect the level of medical check up customer loyalty in Siloam Hospitals Kebon Jeruk. Object of research is service quality and characteristics of respondents. This study aimed to analyze more information about the description of each variable: the quality of service, education, income and customer loyalty.

Date Create:10/01/2014
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Journal-AM07012011_Pra
Collection ID:AM07012011_Pra


Source :
Puspen Jurnal UEU

Relation Collection:
Universitas Esa Unggul

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
[email protected] Puspen Jurnal UEU


Publication URL :
https://digilib.esaunggul.ac.id/persepsi-kualitas-pelayanan-pendidikan-penghasilan-danloyalitas-pelanggan-unit-medical-check-up-di-rumah-sakit-48-siloam-kebon-jeruk-1955.html




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