|
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
Phone |
: |
021-5674223, ext 282 |
Fax |
: |
|
E-mail |
: |
[email protected] |
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Journal » Manajemen Posted by [email protected] at 11/06/2021 07:37:10 • 351 Views
EFFECT OF WORK SAFETY, EMPLOYEE COMPETENCE ON EMPLOYEE WORK PRODUCTIVITY THROUGH CUSTOMER SATISFACTION AT PT. PLN (PERSERO) JAKARTACreated by :
Ari Anggarani Winadi Prasetyoning Tyas ( 0303037503 ) Nina Nurhasanah
Subject: | PRODUKTIVITAS KARYAWAN KEPUASAN PELANGGAN | Alt. Subject : | EMPLOYEE PRODUCTIVITY CUSTOMER SATISFACTION | Keyword: | KESELAMATAN KERJA KOMPETENSI |
Description:
Badan Usaha Milik Negara (BUMN) merupakan wujud pelayanan publik dari pemerintah
kepada masyarakat. Pelayanan publik tersebut dilakukan pemerintah melalui Penanaman
Modal Pemerintah ke dalam BUMN tersebut. Untuk itu BUMN perlu meningkatkan kualitas
pelayanannya secara terum menerus. Salah satu cara untuk meningkatkan kualitas
pelayanan tersebut adalah dengan mempersiapkan dan meningkatkan produktivitas
karyawan dengan perusahaannya. Penelitian ini bertujuan untuk menganalisis pengaruh
langsung dan tidak langsung variable anteseden produktivitas kerja karyawan. Penelitian ini
melibatkan 50 responden dari karyawan dan 50 responden dari pelanggan PT. PLN UP3
Cempaka Putih. Analisis terhadap data menggunakan Path Analysis terhadap variable
produktivitas kerja karyawan sebagai variable dependen, kepuasan pelanggan sebagai
variable intervening. Variabel Keselamatan kerja dan kompetensi karyawan sebagai variable
independent. Hasil penelitian menunjukkan bahwa variable keselamatan kerja secara
langsung tidak signifikan mempengaruhi produktivitas kerja karyawan. Kompetensi
karyawan secara langsung berpengaruh signifikan terhadap produktivitas kerja karyawan. Kepuasan pelanggan secara langsung berpengaruh tidak signifikan terhadap produktivitas
kerja karyawan. Keselamatan kerja secara langsung berpengaruh tidak signifikan terhadap
kepuasan pelanggan. Kompetensi Karyawan secara langsung berpengaruh signifikan
terhadap kepuasan pelanggan. Keselamatan kerja secara tidak langsung berpengaruh
signifikan terhadap produktivitas kerja karyawan melalui kepuasan pelanggan. Kompetensi
karyawan secara tidak langsung berpengaruh signifikan terhadap produktivitas kerja
karyawan melalui kepuasan pelanggan. Implikasi dari hasil penelitian ini, BUMN PT. PLN UP3
Cempaka Putih secara umum perlu upaya memelihara dan meningkatkan produktivitas kerja
karyawan. Upaya meningkatkan produktivitas kerja karyawan dapat dilakukan dengan
keselamatan kerja, kompetensi karyawan dan kepuasan pelanggan. Upaya peningkatan
keselamatan kerja di PT. PLN UP3 Cempaka Putih akan efektif memperkuat produktivitas
kerja karyawan. Peningkatan kompetensi karyawan di PT.PLN UP3 Cempaka Putih akan
efektif memperkuat produktivitas kerja karyawan jika konsistensi penerapan sasaran
peningkatan kompetensi intelektual menjadi prioritas utama. Peningkatan kepuasan
pelanggan PT. PLN UP3 Cempaka Putih akan efektif memperkuat produktivitas kerja
karyawan jika kualitas jasa atau service dan kualitas produk menjadi prioritas utama
Alt. Description
State-Owned Enterprises (BUMN) is a form of public service from the government to the
community. This public service is carried out by the government through Government
Investment in these SOEs. For this reason, BUMNs need to continuously improve the quality
of their services. One way to improve the quality of service is to prepare and increase
employee productivity with the company. This study aims to analyze the direct and indirect
effect of antecedent variables on employee work productivity. This study involved 50
respondents from employees and 50 respondents from customers of PT. PLN UP3 Cempaka
Putih. Analysis of the data using Path Analysis to variable employee work productivity as the
dependent variable, customer satisfaction as an intervening variable. Work safety variables
and employee competence are independent variables. The results showed that the work
safety variable directly did not significantly affect employee productivity. Employee
competence directly has a significant effect on employee work productivity. Direct customer
satisfaction has no significant effect on employee productivity. Work safety directly has no
significant effect on customer satisfaction. Employee competence directly has a significant
effect on customer satisfaction. Work safety indirectly has a significant effect on employee
productivity through customer satisfaction. Employee competence indirectly has a significant
effect on employee productivity through customer satisfaction. The implication of this
research is that BUMN PT. PLN UP3 Cempaka Putih generally needs efforts to maintain and
increase employee productivity. Efforts to increase employee work productivity can be done
by means of work safety, employee competence and customer satisfaction. Efforts to
improve work safety at PT. PLN UP3 Cempaka Putih will effectively strengthen employee
productivity. Increasing the competence of employees at PT PLN UP3 Cempaka Putih will
effectively strengthen employee work productivity if consistency in implementing the target
of increasing intellectual competence is a top priority. Increased customer satisfaction at PT.
PLN UP3 Cempaka Putih will effectively strengthen employee work productivity if service
quality and product quality are the top priority.
Date Create | : | 11/06/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_1401 | Collection ID | : | 11_1401 |
Source : Jurnal Ekonomi Volume 12 Nomor 1 Mei 2021
Relation Collection: Civitas Akademika Universitas Esa Unggul
Coverage : Fakultas Ekonomi dan Bisnis
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/effect-of-work-safety-employee-competence-on-employee-work-productivity-through-customer-satisfaction-at-pt-pln-persero-jakarta-20261.html
[ Free Download - Free for All ]
- UEU-Journal-20261-11_1401.pdf - 614 KB
[ FullText Content - Please, register first ]
...No Files...
[ Link of Contents]
- JURNAL EKONOMI
https://ejurnal.esaunggul.ac.id/index.php/Eko/article/view/3706/pdf
10 Similar Document...
No similar subject found !
10 Related Document...
No related subject found !
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
Visitors Today : 1
Total Visitor : 1969731
Hits Today : 30342
Total Hits : 148607275
Visitors Online: 1
Calculated since 16 May 2012
You are connected from 172.17.121.29 using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|