PENERAPAN TELENURSING DALAM PENINGKATAN KUALITAS PELAYANAN KEPERAWATAN HOME CARE : KAJIAN LITERATUR

Introduction: Telenursing is a type of home care nursing service as a result of the development of health technology. The application of telenursing is expected to improve service quality. This study aims to identify the application of telenursing in improving the quality of home care nursing services. Method: This research was conducted in a literature review on 22 articles using database search. Results: The application of telenursing can improve the quality of home nursing services from the aspects of physical evidence, reliability, responsiveness, assurance, and empathy. Telenursing services are used for monitoring, consultation, education and assessment. Telenursing services can be an alternative service if the number of health workers is less. Telenursing services can be used for patients with degenerative disorders who require a long treatment because services can be done without conditions and can reduce costs. Nurses, patients and families can be relied upon by using cellphones, whether voice or video calls. They can be accepted and applied conveniently over long distances. Conclusion: Telenursing is quite effective in home care nursing services. Clients can efficient in the cost and time of travel to health services.

1.  UEU-Journal-20305-11_1440.pdf - 857 KB

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