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UEU » Journal » Magister Administrasi RS Posted by [email protected] at 30/06/2021 18:11:19 • 239 Views
A SERVICE QUALITY REVIEW OF MEDICAL RECORD DEPARTMENT IN PRIVATE HOSPITAL, SOUTH JAKARTACreated by :
Eka Widya Rita P. ( 20180309018 ) Ratna Indrawati ; Lily Widjaja
Subject: | REKAM MEDIS KUALITAS LAYANAN | Alt. Subject : | HOSPITAL SERVICE QUALITY | Keyword: | Rumah sakit Administrasi |
Alt. Description
The medical record is a document containing the patient s identity, history, physical examination, diagnosis,
supporting tests and patient treatment. Here, the excellent medical record system service is one of the standard
hospital services that function to help the patient care process. Thus, in this study to obtain empirical evidence
and field data regarding the input, process, output, and impact in the medical records department at the outpatient
installation of a Class-B Private Hospital at South Jakarta. Here, we used the data observation in June-July 2020
using the Mix Method with retrieval technique of Purposive Sampling sample of 72 medical records and 10
medical record staff respondents. The study results shows that the completeness of medical records reached
93.1% with the accuracy of the data around 87.5% and the distribution reached 58.3% with an average
distribution time of 11 minutes / medical record. Also, in the effective category, the reliability value was 92%,
responsiveness in was 100%, assurance was 100%, and empathy was 100% while tangibles in the less effective
category were 67%. Thus, it means that the medical records service system in the outpatient installation at X
Private Hospital Class B, South Jakarta, was in an effective category. Further research should be conducted to
obtain more in-depth information.
Date Create | : | 30/06/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_1571 | Collection ID | : | 11_1571 |
Source : Journal of Multidisciplinary Academic Vol. 5, No. 2, 2021
Relation Collection: Civitas Akademika Universitas Esa Unggul
Coverage : Fakultas Ilmu-Ilmu Kesehatan
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/a-service-quality-review-of-medical-record-department-in-private-hospital-south-jakarta-20542.html
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