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UEU » Journal » Magister Administrasi RS Posted by [email protected] at 01/07/2021 19:40:20 • 309 Views
A QUALITY OF PHARMACEUTICAL STAFF SERVICES OVER OUT- PATIENTS SATISFACTION AT MURNI TEGUH SUDIRMAN JAKARTA (MTSJ) HOSPITALCreated by :
Peter Purwono ( 20180309032 ) Rina Mutiara ; M. Natsir Nugroho
Subject: | STAF FARMASI KEPUASAN PASIEN | Alt. Subject : | SERVICE QUALITY OUT PATIENTS HOSPITAL | Keyword: | PASIEN RAWAT JALAN RUMAH SAKIT |
Alt. Description
Services provided by hospital staff to patients greatly affects patient satisfaction. The cause of patient
dissatisfaction can be caused by several factors including the service quality factor, such as Reliability,
Assurance, Tangibles, Empathy and Responsiveness. Apart from that, there are 2 other factors that were
examined this study, namely Accessibility and Communication. Thus, the problem in this study at Murni Teguh
Sudirman Jakarta (MTSJ) Hospital there is decreased performance of pharmacy staff, so that there are
complaints from outpatients to pharmacy service unit at MTSJ Hospital. Here analyses a quality of
pharmaceutical staff services at out-patients satisfaction at MTSJ Hospital, also analyses the influence of
Reliability, Assurance, Tangibles, Empathy, Responsiveness, Accessibility and Communication pharmaceutical
staff services at out patients� satisfaction at MTSJ Hospital. In addition, in this study we use a quantitative
descriptive causality approach which aims to analyse relationships and influence (cause and effect) of two or
more phenomena and correlation and regression analysis. The data collection techniques using is primary
questionnaire with 5 Likert scale distributed to 49 respondents. The results shows that there is no influence from
Reliability and Responsiveness pharmacy staff to out-patients satisfaction at MTSJ Hospital. There is influence
from Assurance, Tangible, Empathy, Accessibility and Communication pharmacy staff and pharmaceutical
installation to out-patients satisfaction at MTSJ Hospital, with value of correlation and regression analysis, if
Significance values (Sig) < probability 0,05, then H0 (null hypothesis) be rejected and Ha (alternate hypothesis)
accepted (there is no influence), if Significance values (Sig) > probability 0,05, then H0 (null hypothesis)
accepted and Ha (alternate hypothesis) be rejected (there is influence).
Date Create | : | 01/07/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_1593 | Collection ID | : | 11_1593 |
Source : Journal of Multidisciplinary Academic Vol. 5, No. 1, 2021
Relation Collection: Civitas Akademika Universitas Esa Unggul
Coverage : Fakultas Ilmu-Ilmu Kesehatan
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/a-quality-of-pharmaceutical-staff-services-over-out-patients-satisfaction-at-murni-teguh-sudirman-jakarta-mtsj-hospital-20568.html
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