![Front Office](https://digilib.esaunggul.ac.id/images/fo.gif) |
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
Phone |
: |
021-5674223, ext 282 |
Fax |
: |
|
E-mail |
: |
[email protected] |
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
![](https://digilib.esaunggul.ac.id/images/online.png) Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Scientific Articles » Magister Manajemen Posted by [email protected] at 16/02/2017 17:28:36 • 1072 Views
PENGARUH PERSEPSI KUALITAS PELAYANAN TERHADAP NIAT PEMBELIAN ULANG PADA TOKO BUKU GRAMEDIACreated by :
Sarwo Eddy Wibowo ( none )
Subject: | PELAYANAN PEMBELIAN TOKO BUKU GRAMEDIA | Alt. Subject : | BOOKSTORE INDONESIA | Keyword: | service quality satisfaction purchase intention |
Description:
Nowadays the recent business competition and the development in the sector of business
has encourage some of business actor retail industry in Indonesia. One of them retail
business success in bookstore in Indonesia is Gramedia Bookstore. Gramedia focus its
business on providing books and organized under PT. Gramedia Asri Media which governed
by Kompas Gramedia. Kompas Gramedia is available bookstore in the name Gramedia
Bookstore in the city in Indonesia and Malaysia. Gramedia Bookstore is retail business in
sector book and stationery is successful in Indonesia. In Order to pursue people in buying
to products, Gramedia has to improve its optimum services. The creating of service quality
will automatically influence the customer to repurchase its product, or in other word service
quality is the main factor need to provide by business sector retail industry to obtain
customer satisfaction. This research is field research with a quantitative approach. The
population in this research is the customer who ever buy product in Gramedia Bookstore.
Method in collecting data is accidental sampling which contains 200 respondent. Then the
data will be analyzed by SEM (structural equation model).
Contributor | : |
- Endang Ruswanti
- Unggul Januarko
| Date Create | : | 16/02/2017 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Article-JE040113_WIB | Collection ID | : | JE040113_WIB |
Source : Jurnal Ekonomi, Volume 4 No 1, Mei 2013
Relation Collection: Fakultas Ekonomi dan Bisnis
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @Jurnal Ekonomi
Publication URL : https://digilib.esaunggul.ac.id/pengaruh-persepsi-kualitas-pelayanan-terhadap-niat-pembelian-ulang-pada-toko-buku-gramedia-8525.html
[ Free Download - Free for All ]
UEU-Article-8525-EA_JE1027-2130-1.pdf - 230 KB
[ FullText Content - Please, register first ]
...No Files...
10 Similar Document...
No similar subject found !
10 Related Document...
No related subject found !
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
![](https://digilib.esaunggul.ac.id/images/statistik.png)
![1](https://digilib.esaunggul.ac.id/counter/1.png) ![4](https://digilib.esaunggul.ac.id/counter/4.png) ![1](https://digilib.esaunggul.ac.id/counter/1.png) ![0](https://digilib.esaunggul.ac.id/counter/0.png) ![5](https://digilib.esaunggul.ac.id/counter/5.png) ![2](https://digilib.esaunggul.ac.id/counter/2.png) ![5](https://digilib.esaunggul.ac.id/counter/5.png) ![6](https://digilib.esaunggul.ac.id/counter/6.png)
Visitors Today : 1
Total Visitor : 1969228
Hits Today : 45508
Total Hits : 141052568
Visitors Online: 1
Calculated since 16 May 2012
You are connected from 172.17.121.29 using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|