COMPARISON OF WAITING TIMES AT PATIENT SATISFACTION LEVEL AT MOESTOPO UNIVERSITY DENTAL AND ORAL HOSPITAL

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UEU » Proceeding » Manajemen Informasi Kesehatan
Posted by [email protected] at 27/07/2021 11:41:20 • 583 Views

COMPARISON OF WAITING TIMES AT PATIENT SATISFACTION LEVEL AT MOESTOPO UNIVERSITY DENTAL AND ORAL HOSPITAL

Perbandingan Waktu Tunggu Tingkat Kepuasan Pasien di Rumah Sakit Gigi dan Mulut Universitas Moestopo

Created by :
Sulistyaningsih ( 20160310026 )
Tria Saras Pertiwi; Witri Zuama Qomarania

Subject:	WAKTU TUNGGU PELAYANAN KESEHATAN RUMAH SAKIT
Alt. Subject :	WAITING TIME HEALTH SERVICES HOSPITAL
Keyword:	Patient Satisfaction Waiting Time

Description:

Patient satisfaction is an indicator of the quality of health services at Prof. Dr. Moestopo (Beragama) Oral and Dental Hospital (RSGM) Bintaro. Based on the preliminary survey, it was found that the waiting time for outpatient services exceeded the standard (> 60 minutes) at RSGM. This study aims to determine the comparison of waiting time-based on the level of patient satisfaction. This study uses a quantitative approach with an observational survey and a cross-sectional design. The population in this study was 11,668 patients and the sample size was 100 patients. Data collection using questionnaires, with data analysis using one-way Anova test. Anova one way test results obtained that there is a significant difference in waiting time with the level of patient satisfaction, based on p-value 0,000 <0.05, a significant difference in waiting time occurs between groups of respondents dissatisfied with groups of respondents who are satisfied and very satisfied. Therefore the Hospital should provide comfortable and adequate facilities in the patient waiting room to avoid the patient feeling saturated. The medical staff (doctors and nurses) have the commitment and time discipline to provide services in accordance with a predetermined schedule.

Date Create	:	27/07/2021
Type	:	Text
Format	:	pdf
Language	:	Indonesian
Identifier	:	UEU-Proceeding-14_0053
Collection ID	:	14_0053

Source :
Proceedings of the 1st International Conference on Health (ICOH 2019), pages 184-188

Relation Collection:
Fakultas Ilmu-Ilmu Kesehatan

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2021 Perpustakaan Universitas Esa Unggul

Publication URL :
https://digilib.esaunggul.ac.id/comparison-of-waiting-times-at-patient-satisfaction-level-at-moestopo-university-dental-and-oral-hospital-20920.html

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COMPARISON OF WAITING TIMES AT PATIENT SATISFACTION LEVEL AT MOESTOPO UNIVERSITY DENTAL AND ORAL HOSPITAL
https://www.researchgate.net/profile/Tria-Pertiwi-2/publication/343761867_Comparison_of_Waiting_Times_at_Patient_Satisfaction_Level_at_Moestopo_University_Dental_and_Oral_Hospital/links/5f3e5e4f458515b7293171d9/Comparison-of-Waiting-Times-at-Patient-Satisfaction-Level-at-Moestopo-University-Dental-and-Oral-Hospital.pdf