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UEU » Undergraduate Theses » Manajemen Posted by [email protected] at 23/07/2020 15:15:48 • 939 Views
PENGARUH STORE ATMOSPHERE, KUALITAS
PELAYANAN, DAN HARGA TERHADAP KEPUASAN
KONSUMEN (STUDI KASUS PADA ROTI BAKAR 88 TAMAN SARI, TANGERANG)Created by :
NABILA AQMARINA ( 20160101203 )
Subject: | MANAJEMEN LAYANAN | Alt. Subject : | SERVICE MANAGEMENT | Keyword: | KEPUASAN KONSUMEN STORE ATMOSPHERE |
Description:
Penelitian ini bertujuan untuk menemukan Pengaruh Store Atmosphere, Kualitas
Pelayanan dan Harga terhadap Kepuasan Konsumen Roti bakar 88 Taman sari,
Tangerang. Populasi dalam penelitian ini adalah konsumen yang pernah
berkunjung, membeli dan makan Roti bakar 88 Taman sari, Tangerang. Sampel
dalam penelitian ini diambil dengan menggunakan Metode Non Probability
Sampling dengan menggunakan teknik pengambilan sampel Purposive Sampling
sebanyak 100 responden. Metode analisis yang digunakan adalah analisis regresi
linear berganda untuk mengetahui pengaruh langsung dan tidak langsung antar
variabel. Hasil penelitian dalam penelitian ini menunjukkan bahwa store
atmosphere, kualitas pelayanan dan harga secara bersama-sama berpengaruh
positif dan signifikan terhadap kepuasan konsumen, store atmosphere
berpengaruh positif dan signifikan terhadap kepuasan konsumen, kualitas
pelayanan berpengaruh positif terhadap kepuasan konsumen, dan harga
berpengaruh positif dan signifikan terhadap kepuasan konsumen.
Contributor | : |
- Prof. Benny Gunawan, Msc
| Date Create | : | 23/07/2020 | Type | : | Text | Format | : | PDF | Language | : | Indonesian | Identifier | : | UEU-Undergraduate-20160101203 | Collection ID | : | 20160101203 |
Source : Undergraduate Theses of Economic Departement
Relation Collection: Fakultas Ekonomi dan Bisnis
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @2020 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/pengaruh-store-atmosphere-kualitaspelayanan-dan-harga-terhadap-kepuasankonsumen-studi-kasus-pada-roti-bakar-88-taman-sari-tangerang-15531.html
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