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UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 28/06/2018 15:04:40  •  481 Views


PENGARUH KUALITAS PELAYANAN, CITRA PERUSAHAAN TERHADAP LOYALITAS NASABAH MELALUI KEPUASAN NASABAH ( STUDI KASUS PADA BANK BCA CABANG LIPPO KARAWACI)

Created by :
BAYU KAHFI RIZKITA ( 201311026 )



SubjectJASA
NASABAH
PEKERJA
Alt. Subject SERVICES
CUSTOMERS
WORKERS
Keywordkualitas pelayanan
citra perusahaan
kepuasan nasabah
dan loyalitas nasabah

Description:

Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas Pelayanan (X1) dan Citra perusahaan (X2) terhadap Loyalitas Nasabah(Y) melalui Kepuasan Nasabah (Z) pada Bank BCA Cabang Lippo Karawaci. Metode penelitian yang digunakan pada pengambilan sampel adalah metode Purposive Sampling. Responden penelitian ini adalah Nasabah yang pernah melakukan transaksi di Bank BCA Cabang Lippo Karawaci. Teknik analisis data yang digunakan dalam penelitian ini adalah Analisis Jalur. Hasil penelitian menunjukkan bahwa kualitas Pelayanan berpengaruh terhadap Kepuasan Nasabah, Citra Perusahaan berpengaruh terhadap Kepuasan Nasabah, kualitas Pelayanan berpengaruh terhadap Loyalitas Nasabah, Citra Perusahaan berpengaruh terhadap Loyalitas Nasabah, dan Kepuasan Nasabah berpengaruh terhadap Loyalitas Nasabah. Selanjutnya Kualitas Pelayanan berpengaruh terhadap Loyalitas Nasabah melalui Kepuasan Nasabah dan citra Perusahaan berpengaruh terhadap Loyalitas Nasabah melalui Kepuasan Nasabah.

Date Create:28/06/2018
Type:Text
Format:PDF
Language:Indonesian
Identifier:UEU-Undergraduate-201311026
Collection ID:201311026


Source :
Undergraduate Theses of Management

Relation Collection:
Fakultas Ekonomi dan Bisnis

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@perpustakaan Universitas Esa Unggul 2018


Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-kualitas-pelayanan-citra-perusahaan-terhadap-loyalitas-nasabah-melalui-kepuasan-nasabah---studi-kasus-pada-bank-bca-cabang-lippo-karawaci-10841.html




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  1.  UEU-Undergraduate-10841-cover.Image.Marked.pdf - 148 KB
  2.  UEU-Undergraduate-10841-lembar pengesahan.Image.Marked.pdf - 2825 KB
  3.  UEU-Undergraduate-10841-lembar persetujuan.Image.Marked.pdf - 2139 KB
  4.  UEU-Undergraduate-10841-kata pngantar.Image.Marked.pdf - 160 KB
  5.  UEU-Undergraduate-10841-abstrak.Image.Marked.pdf - 176 KB
  6.  UEU-Undergraduate-10841-daftar isi.Image.Marked.pdf - 171 KB
  7.  UEU-Undergraduate-10841-daftar pustaka.Image.Marked.pdf - 163 KB
  8.  UEU-Undergraduate-10841-lampiran 1.Image.Marked.pdf - 161 KB
  9.  UEU-Undergraduate-10841-lampiran 2.Image.Marked.pdf - 239 KB
  10.  UEU-Undergraduate-10841-lampiran 3.Image.Marked.pdf - 167 KB
  11.  UEU-Undergraduate-10841-lampiran 4.Image.Marked.pdf - 245 KB
  12.  UEU-Undergraduate-10841-bab 1.Image.Marked.pdf - 213 KB

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  1. UEU-Undergraduate-10841-bab2.Image.Marked.pdf - 262 KB
  2. UEU-Undergraduate-10841-bab3.Image.Marked.pdf - 563 KB
  3. UEU-Undergraduate-10841-bab4.Image.Marked.pdf - 788 KB
  4. UEU-Undergraduate-10841-bab5.Image.Marked.pdf - 170 KB

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citra , citra perusahaan , dan , dan loyalitas nasabah , kepuasan , kepuasan nasabah , kualitas , kualitas pelayanan , loyalitas , nasabah , pelayanan , perusahaan



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