PERLINDUNGAN KEPADA PENGGUNA JASA BANDAR UDARA TERHADAP PELAYANAN RUANG TUNGGU YANG DIBERIKAN PENGELOLA BANDAR UDARA (STUDI PADA PT ANGKASA PURA II (PERSERO) CABANG BANDAR UDARA HALIM PERDANAKUSUMA)

In its development, the services provided by the airport management must be in line with the concept of public services based on the demands of service users which are increasingly widespread, so that management responsibilities are required as protection for airport service users. Based on the background of the research above, the writer got an idea or idea to write a thesis that raised the title "Protection of Airport Service Users Against Waiting Services Provided by Airport Managers in Terms of Law No. 8 of 1999 concerning Consumer Protection". This study uses a legal writing method by collecting data related to the problem then analyzed the problem. The approach method is empirical research conducted with primary data in the form of library studies, field observations and interviews, data analysis using qualitative data. Based on the problems raised, it can be concluded that in the provision of services in the waiting room must be in accordance with service standards set by the law relating to the protection of service users and public services. If there is a dispute over the poor waiting room service, the management can be responsible for resolving it in accordance with applicable laws so that service users feel not disappointed with the services provided.

1.  UEU-Article-15926-5_0300.pdf - 299 KB

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