ANALISIS SENTIMEN TERHADAP OPINI MASYARAKAT DALAM PENGGUNAAN MOBILE-JKN UNTUK PELAYANAN BPJS KESEHATAN TAHUN 2019

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UEU » Journal » Rekam Medis
Posted by [email protected] at 23/11/2020 11:09:28 • 602 Views

ANALISIS SENTIMEN TERHADAP OPINI MASYARAKAT DALAM PENGGUNAAN MOBILE-JKN UNTUK PELAYANAN BPJS KESEHATAN TAHUN 2019

Created by :
Mieke Nurmalasari ( None )
Nauri Anggita Temesvari Silvia Nimatul Maula

Subject:	LAYANAN KESEHATAN
Alt. Subject :	HEALTH SERVICES
Keyword:	TEXT MINING SENTIMENT ANALYSIS TWITTER MOBILE-JKN BPJS KESEHATAN

Description:

BPJS Kesehatan (Healthcare and Social Security Agency) is trying to improve their services in this digital era by creating mobile-JKN applications. It was expected that BPJS participants can more easily and quickly get access to health services anytime and anywhere through this application. Expectantly, the mobile-JKN could reduce the length of queues at registration and other BPJS healthcare services. This study aims to see whether the community response is positive, negative, or neutral to the mobile-JKN application. Data was collected from Twitter social media tweets by scraping data for 11 months from January to November 2019. Data was analyzed using sentiment analysis. The result of this study was that out of 528 tweets, 222 tweets (42%) were positive, 153 tweets (29%) were neutral and 152 tweets (29%) were negative. The highest percentage was the positive sentiment and the tweets about the ease of helping health services and the effectiveness of services using JKN. Unfortunately, it was still less than 50%. The utilization of mobile-JKN during 2019 based sentiment analysis still less than 50%. It was suggested that more socialization was needed for participants to maximize the use of the JKN mobile application.

Date Create	:	23/11/2020
Type	:	Text
Format	:	PDF
Language	:	Indonesian
Identifier	:	UEU-Journal-11_0604
Collection ID	:	11_0604

Source :
INOHIM Vol.8, No.1, Juni 2020

Relation Collection:
Fakultas Ilmu Kesehatan

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2020 Perpustakaan Universitas Esa Unggul

Publication URL :
https://digilib.esaunggul.ac.id/analisis-sentimen-terhadap-opini-masyarakat-dalam-penggunaan-mobilejkn-untuk-pelayanan-bpjs-kesehatan-tahun-2019-17361.html

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