THE EFFECT OF TRANSACTION EXPERIENCE USING DIGITAL WALLETS ON USER SATISFACTION IN MILLENNIAL GENERATION

The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.

1.  UEU-Journal-20660-11_1639.pdf - 502 KB

• ANALISIS PENGARUH FAKTOR FUNDAMENTAL DAN FAKTOR EKONOMI TERHADAP PROFITABILITAS PERUSAHAAN YANG TERDAFTAR DALAM LQ 45 PADA PERIODE 2005-2008
• HUBUNGAN TINGKAT PENDIDIKAN, STATUS EKONOMI DAN ASUPAN PROTEIN DENGAN STATUS GIZI LANSIA DI PULAU KALIMANTAN (RISKESDAS 2010)
• PERBEDAAN ASUPAN CAIRAN BERDASARKAN KELOMPOK UMUR, JENIS KELAMIN, TIPE DAERAH, DAN STATUS EKONOMI PADA PENDUDUK DI PULAU SULAWESI BERDASARKAN DATA RISKESDAS TAHUN 2010
• HUBUNGAN STATUS EKONOMI,ASUPAN PROTEIN DAN STATUS GIZI PADA ANAK USIA 7-12 TAHUN DI PROPINSI SUMATERA SELATAN (Analisis Data Sekunder RISKESDAS 2010)
• PERBEDAAN ASUPAN NATRIUM, KALIUM, DAN MAGNESIUM BERDASARKAN TINGKAT SOSIAL EKONOMI DAN TIPE DAERAH PADA LANSIA DI SULAWESI (ANALISIS DATA SEKUNDER RISKESDAS 2010)
• Evaluasi Kondisi Transportasi Sebagai Pendukung Kegiatan Ekonomi Di Kabupaten Manokwari
• HUBUNGAN TINGKAT SOSIAL EKONOMI (PENDIDIKAN,PENDAPATAN, DAN PEKERJAAN) DAN PEMILIHAN SUMBER PENGOBATAN RW. 06 KELURAHAN KEMANGGISAN KECAMATAN PALMERAH JAKARTA BARAT
• FAKTOR FUNDAMENTAL DAN FAKTOR MAKRO EKONOMI YANG MEMPENGARUHI TINGKAT PENGEMBALIAN SAHAM (RETURN SAHAM) PADA PERUSAHAAN TELEKOMUNIKASI DI BURSA EFEK INDONESIA
• ANALISIS KINERJA KEUANGAN PT GAJAH TUNGGAL, Tbk TAHUN 2003 � 2009 BERDASARKAN METODE DU PONT
• Perbedaan Konsumsi Energi dan Protein serta Faktor Sosial ekonomi Terhadap Status Gizi Remaja Usia 10-19 Tahun di Daerah Perkotaan di Pulau Jawa Dan Pulau Sumatera