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UEU » Journal » Manajemen
Posted by [email protected] at 21/10/2021 11:06:20  •  247 Views


ANTESEDEN LOYALITAS PENGUNJUNG

Created by :
Lusy ( 201211192 )
Adrie Putra



SubjectPELAYANAN
LOYALITAS
PEMASARAN
Alt. Subject SERVICE
LOYALTY
MARKETING
Keywordquality of service
trust
customer satisfaction and loyalty SEM

Description:

Penelitian ini bertujuan untuk mengetahui anteseden loyalitas pengunjung Cinema XXI Gandaria City, Jakarta Selatan. Responden penelitian adalah pengunjung bioskop Cinema XXI Gandaria City, Jakarta Selatan. Jumlah responden penelitian ditetapkan sebanyak 165 responden dengan menggunakan teknik pengambilan sampel yaitu purposive sampling. Penelitian ini menggunakan analisis Structural Equation Modelling (SEM) dengan bantuan program LISREL 8.15. Hasil penelitian menunjukkan beberapa hipotesis yang mendukung dan tidak mendukung yaitu: 1)kualitas pelayanan tidak akan meningkatkan kepuasan pelanggan, 2) kualitas pelayanan tidak akan meningkatkan loyalitas pelanggan, 3) kepuasan pelanggan akan meningkatkan loyalitas pelanggan, 4)kepercayaan tidak akan meningkatkan loyalitas pelanggan.

Date Create:21/10/2021
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Journal-11_1959
Collection ID:11_1959


Source :
JCA Ekonomi Volume 1 Nomor 2 Juli - Desember 2020

Relation Collection:
Fakultas Ekonomi dan Bisnis

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2021 Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/anteseden-loyalitas-pengunjung-22164.html




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[ Link of Contents]
  1. ANTESEDEN LOYALITAS PENGUNJUNG
    https://jca.esaunggul.ac.id/index.php/jeco/article/view/109

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SEM , and , customer , customer satisfaction and loyalty SEM , loyalty , of , quality , quality of service , satisfaction , service , trust



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