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UEU » Journal » Manajemen
Posted by [email protected] at 19/05/2022 09:54:53  •  334 Views


THE ROLE OF ONE S EDUCATION AND TRAINING ON THE QUALITY OF PUBLIC SERVICES

Created by :
Tirton Nefianto ( 8983710021 )



SubjectMANAJEMEN SDM
PELAYANAN PUBLIK
Alt. Subject HR MANAGEMENT
PUBLIC SERVICE
Keywordeducation
training
service

Description:

This study aims to determine the role of education and training that is followed by a person on the quality of service he provides. The approach used in this research is a qualitative method. Data collection techniques used in this study were interviews, observation and documentation related to the role of education and training on the quality of public services. Triangulation method is used to validate research data with sources by cross-checking the data obtained. Based on the results of research, education and training are often a reference for someone to improve their standard of living. but there are indicators that have not gone according to community expectations, namely regarding the expertise of employees in using service aids. Among the shortcomings, there are indicators that have been achieved, namely responding, quickly, precisely, carefully, on time and responding to complaints from service users that have been carried out, this is in accordance with the wishes of the community. This study underscores the importance of continuity between education and training and the quality of services provided.

Date Create:19/05/2022
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Journal-11_2709
Collection ID:11_2709


Source :
JRSSEM 2022, Vol. 01, No. 8, 1151 � 1159

Relation Collection:
Fakultas Ekonomi dan Bisnis

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2022 Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/the-role-of-one-s-education-and-training-on-the-quality-of-public-services-25211.html




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