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UEU » Journal » Manajemen Posted by [email protected] at 19/05/2022 09:54:53 • 347 Views
THE ROLE OF ONE S EDUCATION AND TRAINING ON THE QUALITY OF PUBLIC SERVICESCreated by :
Tirton Nefianto ( 8983710021 )
Subject: | MANAJEMEN SDM PELAYANAN PUBLIK | Alt. Subject : | HR MANAGEMENT PUBLIC SERVICE | Keyword: | education training service |
Description:
This study aims to determine the role of education and training that is followed by a
person on the quality of service he provides. The approach used in this research is a qualitative
method. Data collection techniques used in this study were interviews, observation and
documentation related to the role of education and training on the quality of public services.
Triangulation method is used to validate research data with sources by cross-checking the data
obtained. Based on the results of research, education and training are often a reference for
someone to improve their standard of living. but there are indicators that have not gone according
to community expectations, namely regarding the expertise of employees in using service aids.
Among the shortcomings, there are indicators that have been achieved, namely responding,
quickly, precisely, carefully, on time and responding to complaints from service users that have
been carried out, this is in accordance with the wishes of the community. This study underscores
the importance of continuity between education and training and the quality of services provided.
Date Create | : | 19/05/2022 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_2709 | Collection ID | : | 11_2709 |
Source : JRSSEM 2022, Vol. 01, No. 8, 1151 � 1159
Relation Collection: Fakultas Ekonomi dan Bisnis
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @2022 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/the-role-of-one-s-education-and-training-on-the-quality-of-public-services-25211.html
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- UEU-Journal-25211-11_2709.pdf - 447 KB
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