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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 17/12/2013 11:26:50 • 119 Views
KEPUASAN ATAS PELAYANAN INFORMASI
CUSTOMER SERVICE GRAPARI TELKOMSEL
CABANG WISMA MULIA DAN LOYALITAS PADA
PRODUK TELKOMSELCreated by :
ADE INDRA PURI HANDAYANI ( 2006 � 52 � 138 )
| Subject: | KEPUASAN ATAS PELAYANAN INFORMASI | | Alt. Subject : | KEPUASAN ATAS PELAYANAN INFORMASI | | Keyword: | Kepuasan Pelayanan Informasi
Loyalitas
Customer Relations. |
Description:
Karya tulis ini dimaksudkan sebagai hasil penelitian atas survey yang telah penulis
lakukan di Grapari Telkomsel Cabang Wisma Mulia dari bulan November 2010
sampai dengan bulan Januari 2011, yakni menyangkut Kepuasan atas pelayanan
informasi Customer Service Grapari Telkomsel Cabang Wisma Mulia dengan
Loyalitas pada produk Telkomsel.
Dengan demikian, berdasarkan penelitian yang penulis lakukan, yakni melihat
langsung bagaimana Customer Service Grapari Telkomsel Cabang Wisma Mulia
melakukan komunikasi terhadap pelanggan untuk menyampaikan layanan informasi
produk dan jasa yang dikeluarkan oleh PT. Telkomsel. Melalui kegiatan ini
diharapkan komunikasi yang disampaikan Customer Service Grapari Telkomsel dapat
dimengerti oleh pelanggan dan dapat menimbulkan pengetahuan serta menimbulkan
loyalitas pada produk Telkomsel.
| Contributor | : |
- Drs. M. Jamiluddin Ritonga M.S)
| | Date Create | : | 17/12/2013 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-2006 � 52 � 138 | | Collection ID | : | 2006 � 52 � 138 |
Source :
Perpustakaan Esa Unggul
Relation Collection:
Universitas Esa Unggul
Coverage :
Sivitas Akademika Universitas Esa Unggul
Rights :
Copyright @2013 by UEU Library
Publication URL :
https://digilib.esaunggul.ac.id/kepuasan-atas-pelayanan-informasicustomer-service-grapari-telkomselcabang-wisma-mulia-dan-loyalitas-padaproduk-telkomsel-1298.html
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 UEU-Undergraduate-1298-COVER.pdf - 23 KB- UEU-Undergraduate-1298-PERSETUJUAN.pdf - 35 KB
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