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UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 11/03/2015 15:31:50 • 2097 Views
PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN, DAN KEPUASAN
PELANGGAN TERHADAP LOYALITAS PELANGGAN
JNE JAKARTA BARAT
(STUDI PADA MAHASISWA DI UNIVERSITAS ESA UNGGUL)Created by :
DIAN DAMALITA SUNANTI ( 2011-11-024 )
| Subject: | PENGARUH KUALITAS PELAYANAN
KEPERCAYAAN
DAN KEPUASAN
PELANGGAN TERHADAP LOYALITAS PELANGGAN
JNE JAKARTA BARAT
(Studi Pada Mahasiswa di Universitas Esa Unggul) | | Alt. Subject : | PENGARUH KUALITAS PELAYANAN
KEPERCAYAAN
DAN KEPUASAN
PELANGGAN TERHADAP LOYALITAS PELANGGAN
JNE JAKARTA BARAT
(Studi Pada Mahasiswa di Universitas Esa Unggul) | | Keyword: | Kualitas Pelayanan
Kepercayaan
Kepuasan Pelanggan
Loyalitas
Pelanggan
JNE. |
Description:
Studi ini bertujuan untuk mengetahui pengaruh kualitas pelayanan,
kepercayaan, dan kepuasan pelanggan terhadap loyalitas pelanggan JNE Jakarta
Barat. Penelitian ini dilakukan di Universitas Esa Unggul, Jakarta Barat, dengan
jumlah sampel sebanyak seratus lima puluh lima responden dimana pengambilan
sampel menggunakan metode cross sectional.
Dari hasil analisis menggunakan Structural Equation Modeling (SEM), yang
diperoleh bahwa kualitas pelayanan tidak berpengaruh terhadap kepuasan pelanggan,
kualitas pelayanan berpengaruh positif terhadap loyalitas pelanggan, kepercayaan
tidak berpengaruh terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh
negatif terhadap loyalitas pelanggan
| Date Create | : | 11/03/2015 | | Type | : | Text | | Format | : | pdf | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-2011-11-024 | | Collection ID | : | 2011-11-024 |
Source :
Undergraduate these economi of faculty
Relation Collection:
Universitas Esa Unggul
Coverage :
Civitas Academika Universitas Esa Unggul
Rights :
copyright@2015 esa unggul
Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-kualitas-pelayanan-kepercayaan-dan-kepuasanpelanggan-terhadap-loyalitas-pelangganjne-jakarta-baratstudi-pada-mahasiswa-di-universitas-esa-unggul-5113.html
[ Free Download - Free for All ]
 UEU-Undergraduate-5113-COVER SKRIPSI DIAN.pdf - 17 KB- UEU-Undergraduate-5113-ABSTRAKSI.pdf - 25 KB
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- UEU-Undergraduate-5113-LEMBAR PERSETUJUAN SKRIPSI.pdf - 95 KB
- UEU-Undergraduate-5113-KATA PENGANTAR.pdf - 29 KB
- UEU-Undergraduate-5113-DAFTAR ISI.pdf - 26 KB
- UEU-Undergraduate-5113-DAFTAR GAMBAR.pdf - 23 KB
- UEU-Undergraduate-5113-DAFTAR LAMPIRAN.pdf - 23 KB
- UEU-Undergraduate-5113-DAFTAR PUSTAKA DIAN.pdf - 44 KB
- UEU-Undergraduate-5113-DAFTAR TABEL.pdf - 23 KB
- UEU-Undergraduate-5113-LAMPIRAN DIAN.pdf - 684 KB
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1. UEU-Undergraduate-5113-BABI.pdf - 49 KB
2. UEU-Undergraduate-5113-BABII.pdf - 94 KB
3. UEU-Undergraduate-5113-BABIII.pdf - 158 KB
4. UEU-Undergraduate-5113-BABIV.pdf - 55 KB
5. UEU-Undergraduate-5113-BABV.pdf - 354 KB
6. UEU-Undergraduate-5113-BABVI.pdf - 29 KB
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