 |
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
|
Phone |
: |
021-5674223, ext 282 |
|
Fax |
: |
|
|
E-mail |
: |
[email protected] |
|
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
 Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 11/03/2015 15:31:50 • 2107 Views
PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN, DAN KEPUASAN
PELANGGAN TERHADAP LOYALITAS PELANGGAN
JNE JAKARTA BARAT
(STUDI PADA MAHASISWA DI UNIVERSITAS ESA UNGGUL)Created by :
DIAN DAMALITA SUNANTI ( 2011-11-024 )
| Subject: | PENGARUH KUALITAS PELAYANAN
KEPERCAYAAN
DAN KEPUASAN
PELANGGAN TERHADAP LOYALITAS PELANGGAN
JNE JAKARTA BARAT
(Studi Pada Mahasiswa di Universitas Esa Unggul) | | Alt. Subject : | PENGARUH KUALITAS PELAYANAN
KEPERCAYAAN
DAN KEPUASAN
PELANGGAN TERHADAP LOYALITAS PELANGGAN
JNE JAKARTA BARAT
(Studi Pada Mahasiswa di Universitas Esa Unggul) | | Keyword: | Kualitas Pelayanan
Kepercayaan
Kepuasan Pelanggan
Loyalitas
Pelanggan
JNE. |
Description:
Studi ini bertujuan untuk mengetahui pengaruh kualitas pelayanan,
kepercayaan, dan kepuasan pelanggan terhadap loyalitas pelanggan JNE Jakarta
Barat. Penelitian ini dilakukan di Universitas Esa Unggul, Jakarta Barat, dengan
jumlah sampel sebanyak seratus lima puluh lima responden dimana pengambilan
sampel menggunakan metode cross sectional.
Dari hasil analisis menggunakan Structural Equation Modeling (SEM), yang
diperoleh bahwa kualitas pelayanan tidak berpengaruh terhadap kepuasan pelanggan,
kualitas pelayanan berpengaruh positif terhadap loyalitas pelanggan, kepercayaan
tidak berpengaruh terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh
negatif terhadap loyalitas pelanggan
| Date Create | : | 11/03/2015 | | Type | : | Text | | Format | : | pdf | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-2011-11-024 | | Collection ID | : | 2011-11-024 |
Source :
Undergraduate these economi of faculty
Relation Collection:
Universitas Esa Unggul
Coverage :
Civitas Academika Universitas Esa Unggul
Rights :
copyright@2015 esa unggul
Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-kualitas-pelayanan-kepercayaan-dan-kepuasanpelanggan-terhadap-loyalitas-pelangganjne-jakarta-baratstudi-pada-mahasiswa-di-universitas-esa-unggul-5113.html
[ Free Download - Free for All ]
 UEU-Undergraduate-5113-COVER SKRIPSI DIAN.pdf - 17 KB- UEU-Undergraduate-5113-ABSTRAKSI.pdf - 25 KB
- UEU-Undergraduate-5113-LEMBARPENGESAHAN.pdf - 100 KB
- UEU-Undergraduate-5113-LEMBAR PERSETUJUAN SKRIPSI.pdf - 95 KB
- UEU-Undergraduate-5113-KATA PENGANTAR.pdf - 29 KB
- UEU-Undergraduate-5113-DAFTAR ISI.pdf - 26 KB
- UEU-Undergraduate-5113-DAFTAR GAMBAR.pdf - 23 KB
- UEU-Undergraduate-5113-DAFTAR LAMPIRAN.pdf - 23 KB
- UEU-Undergraduate-5113-DAFTAR PUSTAKA DIAN.pdf - 44 KB
- UEU-Undergraduate-5113-DAFTAR TABEL.pdf - 23 KB
- UEU-Undergraduate-5113-LAMPIRAN DIAN.pdf - 684 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-5113-BABI.pdf - 49 KB
2. UEU-Undergraduate-5113-BABII.pdf - 94 KB
3. UEU-Undergraduate-5113-BABIII.pdf - 158 KB
4. UEU-Undergraduate-5113-BABIV.pdf - 55 KB
5. UEU-Undergraduate-5113-BABV.pdf - 354 KB
6. UEU-Undergraduate-5113-BABVI.pdf - 29 KB
 10 Similar Document...
No similar subject found !
10 Related Document...
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
      
 Visitors Today : 1
 Total Visitor : 1970117
Hits Today : 27531
Total Hits : 157750328
 Visitors Online: 1
Calculated since
16 May 2012
You are connected from 172.17.121.29
using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|
