EMAIL: PASSWORD:
Front Office
UPT. PERPUSTAKAAN
Universitas Esa Unggul


Kampus Emas UEU - Jakarta Barat

Phone : 021-5674223, ext 282
Fax :
E-mail : library@esaunggul.ac.id
Website : http://library.esaunggul.ac.id

Support (Customer Service) :
perpus@esaunggul.ac.id








Welcome..guys!

Have a problem with your access?
Please, contact our technical support below:
LIVE SUPPORT


Astrid Chrisafi


Annisa




! ATTENTION !

To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently

Still Confuse?
Please read our User Guide

Keyword
Mode
Expanded Search (for Free text search only)
 

UEU » Undergraduate Theses » Manajemen
Posted by yayatsupriatna000@gmail.com at 05/08/2020 16:49:53  •  38 Views


PENGARUH E-TRUST DAN CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION MELALUI KEPUASAN KONSUMEN PADA SITUS ONLINE ZALORA

Created by :
Shadilla Nafisa ( 201511157 )



SubjectKEPUASAN
KONSUMEN
ONLINE
Alt. Subject SATISFACTION
CONSUMER
ONLINE
KeywordE-Trust
Customer Experience
Repurchase Intention
Kepuasan

Description:

Penelitian ini bertujuan untuk mengetahui pengaruh E-Trust dan Customer Experience terhadap Repurchase Intention Melalui Kepuasan sebagai variabel intervening pada konsumen di situs online Zalora di Rawa Belong, Jakarta Barat. Variabel Independen terdiri atas E-Trust dan Customer Experience, variabel dependen terdiri atas Repurchase Intention dan variabel intervening terdiri atas Kepuasan. Penelitian ini dilakukan pada konsumen situs online Zalora yang bergerak dibidang penjualan online/e-commerce yang berlokasi di Rawa Belong, Jakarta Barat yang sudah melakukan pembelian sebanyak 3-4 kali. Dalam penelitian ini bertujuan untuk mengetahui hal apa yang mempengaruhi pembelian kembali konsumen pada situs online Zalora. Sampel yang digunakan sebanyak 135 orang responden. Teknik pengambilan sampel menggunakan metode accidental sampling dengan teknik penelitian berupa analisa Analisis Jalur (Path Analysis). Hasil penelitian ini menunjukkan bahwa E-Trust dan Customer Experience berpengaruh terhadap Kepuasan pada situs online Zalora. E-Trust dan Customer Experience berpengaruh terhadap Repurchase Intention. E-Trust dan Customer Experience berpengaruh secara positif namun tidak signifikan terhadap Repurchase Intention melalui Kepuasan

Contributor:
  1. Abdurrahman,MM
Date Create:05/08/2020
Type:Text
Format:PDF
Language:Indonesian
Identifier:UEU-Undergraduate-201511157
Collection ID:201511157


Source :
Undergraduate Theses of Economic Departement

Relation Collection:
Fakultas Ekonomi dan Bisnis

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
@2020 Perpustakaan Universitas Esa Unggul


Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-etrust-dan-customer-experience-terhadap-repurchase-intention-melalui-kepuasan-konsumen-pada-situs-online-zalora-15580.html




[ Free Download - Free for All ]

  1.  UEU-Undergraduate-15580-COVER.Image.Marked.pdf - 203 KB
  2.  UEU-Undergraduate-15580-LEMBAR PENGESAHAN.Image.Marked.pdf - 396 KB
  3.  UEU-Undergraduate-15580-HALAMAN PERNYATAAN PERSETUJUAN PUBLIKASI KARYA ILMIAH UNTUK .Image.Marked.pdf - 197 KB
  4.  UEU-Undergraduate-15580-HALAMAN PERNYATAAN KEASLIAN.Image.Marked.pdf - 195 KB
  5.  UEU-Undergraduate-15580-LEMBAR PERSETUJUAN SKRIFSI.Image.Marked.pdf - 233 KB
  6.  UEU-Undergraduate-15580-ABSTRAK.Image.Marked.pdf - 197 KB
  7.  UEU-Undergraduate-15580-ABSTRACT.Image.Marked.pdf - 196 KB
  8.  UEU-Undergraduate-15580-KATA PENGANTAR.Image.Marked.pdf - 318 KB
  9.  UEU-Undergraduate-15580-DAFTAR ISI.Image.Marked.pdf - 246 KB
  10.  UEU-Undergraduate-15580-DAFTAR TABEL.Image.Marked.pdf - 201 KB
  11.  UEU-Undergraduate-15580-DAFTAR GAMBAR.Image.Marked.pdf - 198 KB
  12.  UEU-Undergraduate-15580-DAFTAR LAMPIRAN.Image.Marked.pdf - 196 KB
  13.  UEU-Undergraduate-15580-DAFTAR PUSTAKA.Image.Marked.pdf - 267 KB
  14.  UEU-Undergraduate-15580-LAMPIRAN.Image.Marked.pdf - 2794 KB
  15.  UEU-Undergraduate-15580-BABI.Image.Marked.pdf - 436 KB

[ FullText Content - Please, register first ]

  1. UEU-Undergraduate-15580-BABII.Image.Marked.pdf - 498 KB
  2. UEU-Undergraduate-15580-BABIII.Image.Marked.pdf - 694 KB
  3. UEU-Undergraduate-15580-BABIV.Image.Marked.pdf - 793 KB
  4. UEU-Undergraduate-15580-BABV.Image.Marked.pdf - 207 KB
  5. UEU-Undergraduate-15580-BABVI.Image.Marked.pdf - 202 KB

 10 Similar Document...

     No similar subject found !

 10 Related Document...






HELP US !
You can help us to define the exact keyword for this document by clicking the link below :

Customer , Customer Experience , E-Trust , Experience , Intention , Kepuasan , Repurchase , Repurchase Intention



POLLING

Bagaimana pendapat Anda tentang repository kami ?

Bagus Sekali
Baik
Biasa
Jelek
Mengecewakan




28688342


Visitors Today : 8
Total Visitor : 1961707

Hits Today : 9549
Total Hits : 28688342

Visitors Online: 1


Calculated since
16 May 2012

You are connected from 172.17.121.29
using CCBot/2.0 (https://commoncrawl.org/faq/)


UEU Digital Repository Feeds


Copyright © UEU Library 2012 - 2020 - All rights reserved.
Dublin Core Metadata Initiative and OpenArchives Compatible
Developed by Hassan