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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 01/09/2020 15:17:49 • 454 Views
HUBUNGAN KUALITAS PELAYANAN INFORMASI PT BOLA INTAN ELASTIC DENGAN KEPUASAN KONSUMENCreated by :
LOLITA CHRISTLIAN ( 201552028 )
| Subject: | KUALITAS
PELAYANAN
INFORMASI | | Alt. Subject : | QUALITY
SERVICE
INFORMATION | | Keyword: | Kualitas Pelayanan Informasi
Kepuasan Konsumen
S-O-R |
Description:
Penelitian ini bertujuan untuk mengetahui hubungan kualitas pelayanan informasi PT Bola Intan Elastic dengan kepuasan konsumen periode 2018. Metode yang digunakan adalah survei dengan tujuan deskriptif korelasional. Teknik pengumpulan data menggunakan kuesioner dan analisis data dilakukan dengan menggunakan pearson product moment. Teori yang digunakan dalam penelitian ini adalah S-O-R (Stimulus � Organisme � Respon). Hasil penelitian menunjukkan lebih separuh (55%) responden menyatakan kualitas pelayanan informasi yang didapatkan terpenuhi dan lebih separuh (57%) responden menilai kepuasan konsumen yaitu puas. Hasil koefisien korelasi pearson product moment dengan nilai koefisien korelasi 0,94, menunjukkan adanya hubungan yang sangat tinggi antara kualitas pelayanan informasi PT Bola Intan Elastic dengan kepuasan konsumen.
| Contributor | : |
- Ikbal Rachmat,ST.,MT
| | Date Create | : | 01/09/2020 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-201552028 | | Collection ID | : | 201552028 |
Source :
Undergraduate Theses of Communication
Relation Collection:
Fakultas Ilmu Komunikasi
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
@2020 Perpustakaan Universitas Esa Unggul
Publication URL :
https://digilib.esaunggul.ac.id/hubungan-kualitas-pelayanan-informasi-pt-bola-intan-elastic-dengan-kepuasan-konsumen-16445.html
[ Free Download - Free for All ]
 UEU-Undergraduate-16445-COVER.Image.Marked.pdf - 302 KB- UEU-Undergraduate-16445-PENGESAHAN.Image.Marked.pdf - 356 KB
- UEU-Undergraduate-16445-PERSETUJUAN SIDANG.Image.Marked.pdf - 447 KB
- UEU-Undergraduate-16445-TANDA PERSETUJUAN SIDANG.Image.Marked.pdf - 321 KB
- UEU-Undergraduate-16445-SURAT PERNYATAAN.Image.Marked.pdf - 393 KB
- UEU-Undergraduate-16445-ABSTRAK.Image.Marked.pdf - 388 KB
- UEU-Undergraduate-16445-UCAPAN TERIMA KASIH.Image.Marked.pdf - 443 KB
- UEU-Undergraduate-16445-DAFTAR ISI.Image.Marked.pdf - 372 KB
- UEU-Undergraduate-16445-DAFTAR PUSTAKA.Image.Marked.pdf - 416 KB
- UEU-Undergraduate-16445-LAMPIRAN.Image.Marked.pdf - 1331 KB
- UEU-Undergraduate-16445-BABI.Image.Marked.pdf - 391 KB
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1. UEU-Undergraduate-16445-BABII.Image.Marked.pdf - 649 KB
2. UEU-Undergraduate-16445-BABIII.Image.Marked.pdf - 971 KB
3. UEU-Undergraduate-16445-BABIV.Image.Marked.pdf - 1166 KB
4. UEU-Undergraduate-16445-BABV.Image.Marked.pdf - 408 KB
5. UEU-Undergraduate-16445-BABVI.Image.Marked.pdf - 286 KB
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