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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 02/07/2018 14:29:17 • 467 Views
PENGARUH KUALITAS PELAYANAN INFORMASI YANG DIBERIKAN THE MEDIA HOTEL & TOWERS TERHADAP KEPUASAN KONSUMENCreated by :
MUTIARA DESY AMBARA ( 201352071 )
| Subject: | KUALITAS
PELAYANAN
KONSUMEN | | Alt. Subject : | QUALITY
SERVICES
CUSTOMERS | | Keyword: | pengaruh
kualitas pelayanan informasi
kepuasan konsumen
the media hotel & towers |
Description:
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan informasi yang diberikan The Media Hotel & Towers terhadap kepuasan konsumen. Responden penelitian adalah konsumen The Media Hotel & Towers, yang datang untuk menemui receptionist karena dengan pelayanan informasi yang baik tidak hanya membuat konsumen merasa puas tetapi pemasukan perusahaan juga akan meningkat. Pengaruh kualitas pelayanan informasi yang diberikan receptionist terhadap kepuasan konsumen menggunakan metode survey yang bertujuan deskriptif korelasional dengan pendekatan kuantitatif.
Populasi dalam penelitian ini adalah para tamu yang mendatangi Receptionist The Media Hotel & Towers. Sampel yang diambil sebanyak 47 responden dengan menggunakan pendekatan Accidental Sampling. Berdasarkan hasil uji hipotesis diketahui nilai t hitung = 3262 dengan nilai signifikasi 0.022 > 0.02, maka Ha diterima dan Ho ditolak, yang artinya ada pengaruh yang nyata (signifikan) variabel (X) kualitas pelayanan informasi terhadap variabel (Y) kepuasan.
| Date Create | : | 02/07/2018 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-201352071 | | Collection ID | : | 201352071 |
Source :
Undergraduate Theses of Public Relation
Relation Collection:
Fakultas Ilmu Komunikasi
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
@perpustakaan Universitas Esa Unggul 2018
Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-kualitas-pelayanan-informasi-yang-diberikan-the-media-hotel--towers-terhadap-kepuasan-konsumen-10857.html
[ Free Download - Free for All ]
 UEU-Undergraduate-10857-COVER.Image.Marked.pdf - 208 KB- UEU-Undergraduate-10857-PENGESAHAN.Image.Marked.pdf - 599 KB
- UEU-Undergraduate-10857-PERSETUJUAN.Image.Marked.pdf - 631 KB
- UEU-Undergraduate-10857-PERNYATAAN.Image.Marked.pdf - 774 KB
- UEU-Undergraduate-10857-PUBLIKASI.Image.Marked.pdf - 1791 KB
- UEU-Undergraduate-10857-KATA PENGANTAR.Image.Marked.pdf - 290 KB
- UEU-Undergraduate-10857-ABSTRAK.Image.Marked.pdf - 375 KB
- UEU-Undergraduate-10857-DAFTAR ISI.Image.Marked.pdf - 300 KB
- UEU-Undergraduate-10857-DAFTAR TABEL DAN BAGAN.Image.Marked.pdf - 309 KB
- UEU-Undergraduate-10857-DAFTAR PUSTAKA.Image.Marked.pdf - 287 KB
- UEU-Undergraduate-10857-LAMPIRAN 1.Image.Marked.pdf - 997 KB
- UEU-Undergraduate-10857-LAMPIRAN 2.Image.Marked.pdf - 367 KB
- UEU-Undergraduate-10857-LAMPIRAN 3.Image.Marked.pdf - 480 KB
- UEU-Undergraduate-10857-LAMPIRAN 4.Image.Marked.pdf - 314 KB
- UEU-Undergraduate-10857-BAB I.Image.Marked.pdf - 469 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-10857-BABII.Image.Marked.pdf - 484 KB
2. UEU-Undergraduate-10857-BABIII.Image.Marked.pdf - 633 KB
3. UEU-Undergraduate-10857-BABIV.Image.Marked.pdf - 528 KB
4. UEU-Undergraduate-10857-BABV.Image.Marked.pdf - 320 KB
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