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UEU » Research Report » Keperawatan Posted by [email protected] at 27/08/2020 01:53:47 • 529 Views
ANALISIS TINGKAT KEPUASAN PASIEN TERHADAP KUALITAS PELAYANAN PERAWATCreated by :
Antia, S.Kp., M.Kep ( 0311017605 )
Subject: | PASIEN PERAWAT | Alt. Subject : | PATIENT NURSE | Keyword: | SERVICE QUALITY |
Description:
Kepuasan pasien adalah bagian dari indikator keberhasilan pelayanan kesehatan. Pasien
merasa puas jika pelayanan yang didapatkan melebihi harapannya. Upaya untuk mencapai
kepuasan pasien dengan menganalisa pelayanan perawat untuk perbaikan Klinik Pratama
Jakarta. Penelitian ini merupakan penelitian survey deskriptif analitik dengan menggunakan
pendekatan kuantitatif yang bertujuan untuk mengetahui tingkat kepuasan pasien terhadap
kualitas pelayanan perawat melalui kesesuaian harapan pasien dan kinerja perawat sehingga
dapat diketahui unsur yang dipertahankan dan segera diperbaiki. Metode yang digunakan
dalam analisis adalah metode IPA (Importance Perfomance Analysis).
Date Create | : | 27/08/2020 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Research-16_0627 | Collection ID | : | 16_0627 |
Source : LAPORAN PENELITIAN HIBAH INTERNAL
Relation Collection: Fakultas Ilmu-Ilmu Kesehatan
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @2020 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/analisis-tingkat-kepuasan-pasien-terhadap-kualitas-pelayanan-perawat-16164.html
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