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UEU » Journal » Magister Administrasi RS Posted by [email protected] at 06/07/2021 14:39:24 • 736 Views
THE RELATIONSHIP BETWEEN QUALITY OF FOOD AND NUTRITION SERVICES AND PATIENT LOYALTY WITH MEDIATED PATIENT SATISFACTION AT X HOSPITAL BOGORCreated by :
Rini Siti Haerani ( 20180309078 ) Idrus Jusat ; Anastina Tahjoo
Subject: | KUALITAS MAKANAN KEPUASAN PASIEN | Alt. Subject : | FOOD QUALITY PATIENT LOYALTY | Keyword: | GIZI RUMAH SAKIT |
Alt. Description
Hospital s success depends on patients expectations, perception, and judgment on the quality of services
provided by hospitals. The study aims to determine the suitability between expectations and perceptions quality
of food and nutrition service which is received by patients during inpatient care at X Hospitals and to analyze the
relationship between quality of food and nutrition services and patient loyalty that is mediated by patient
satisfaction. This research used a longitudinal prospective survey with a quantitative approach and simple
random sampling. The sample of this study consists of 35 elderly inpatients 60 years old and over and at least
three days of being hospitalized. The data required was collected through the standard SERVQUAL, satisfaction,
and loyalty questionnaire and then it was path analyzed using the SPSS software. The result of the study showed
the average perceived congruence between perceptions and expectations of the quality of food and nutrition
services was 95.22%. The correlation analysis shows all of the relationship independent and dependent variables
have a positive and significant pattern (p<0.05). Based on the results of the path analysis shows that the quality
of food and nutrition services has a direct effect (39.3%) on patient loyalty greater than the indirect effect
(27.2%). Patients perception of food and nutrition service exceeded their expectations. The variable patient
satisfaction does not mediate the relationship between the quality of nutritional and food services and patient
loyalty at the X Hospital in Bogor.
Date Create | : | 06/07/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_1627 | Collection ID | : | 11_1627 |
Source : Journal of Multidisciplinary Academic Vol. 4, No. 6, 2020
Relation Collection: Civitas Akademika Universitas Esa Unggul
Coverage : Fakultas Ilmu-Ilmu Kesehatan
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/the-relationship-between-quality-of-food-and-nutrition-services--and-patient-loyalty-with-mediated-patient-satisfaction-at-x-hospital-bogor-20637.html
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