![Front Office](https://digilib.esaunggul.ac.id/images/fo.gif) |
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
Phone |
: |
021-5674223, ext 282 |
Fax |
: |
|
E-mail |
: |
[email protected] |
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
![](https://digilib.esaunggul.ac.id/images/online.png) Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Journal » Kesehatan Masyarakat Posted by [email protected] at 06/01/2015 15:20:32 • 950 Views
ANALISIS HUBUNGAN ANTARA KUALITAS PELAYANAN, KARAKTERISTIK PASIEN, DAN HAMBATAN PINDAH DENGAN LOYALITAS PASIEN RAWAT JALAN RSUD CIBINONGCreated by :
Rokiah Kusumapradja ( none )
Subject: | PASIEN PELAYANAN RUMAH SAKIT | Alt. Subject : | PATIENT SERVICES HOSPITAL | Keyword: | encourages competition hospital service customer loyality
|
Alt. Description
Development of hospitals, in terms of both quality and quantity, encourages
competition among hospitals to provide the best service to gain customer loyalty.
Number of outpatient visits in RSUD Cibinong decreased by 4.55% in 2011. The
purpose of this study was to obtain relationship of loyalty of RSUD Cibinong
outpatients with quality of service, patient characteristics, and swtching barrier.
This study is a descriptive study correlated with quantitative approach. Sampling
technique used was purposive sampling method with 100 respondents. Data
analysis carried out in this study was multiple linear regression analysis, analysis
of determination, F test and t test. The result showed that quality of service from
dimension of empathy and switching barrier factor signifficantly affect the loyalty
of RSUD Cibinong outpatients. Based on the statistical analysis, the most dominant
variable affecting the loyalty of RSUD Cibinong outpatients were switching
barriers variable (0.770) followed by the variable of quality of service from
dimension of empathy (.293). Based on these results, it is advisable to RSUD
Cibinong to keep the loyalty of current responders by continuously improved
quality of service on the dimension of empathy by appropriate policy determination
by the management and training of medical and non medical human resources;
maintaining quality of doctors and enhancing cooperation with insurers to create
barriers for patients to switch to other hospitals; creating programs to improve
customer loyalty; monitoring both complaints and suggestions as well as following
up to get the best solution. RSUD Cibinong should also consider and anticipate
respondents who were not shown loyal despite their assessment of good quality of
service and high switching barriers. The best solution is needed to improve loyalty
of such patients.
Contributor | : |
- Ni Putu Ari Suandewi
- Ali Germas
| Date Create | : | 06/01/2015 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-FI100113_KUS | Collection ID | : | FI100113_KUS |
Source : Forum Ilmiah Volume 10 Nomor 1, Januari 2013
Relation Collection: Puspen Jurnal UEU
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : Copyright@2013 Puspen Jurnal UEU
Publication URL : https://digilib.esaunggul.ac.id/analisis-hubungan-antara-kualitas-pelayanan-karakteristik-pasien-dan-hambatan-pindah-dengan-loyalitas-pasien-rawat-jalan-rsud-cibinong-4521.html
[ Free Download - Free for All ]
UEU-Journal-4521-Rokiah.pdf - 74 KB
[ FullText Content - Please, register first ]
...No Files...
10 Similar Document...
No similar subject found !
10 Related Document...
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
![](https://digilib.esaunggul.ac.id/images/statistik.png)
![1](https://digilib.esaunggul.ac.id/counter/1.png) ![4](https://digilib.esaunggul.ac.id/counter/4.png) ![1](https://digilib.esaunggul.ac.id/counter/1.png) ![2](https://digilib.esaunggul.ac.id/counter/2.png) ![3](https://digilib.esaunggul.ac.id/counter/3.png) ![2](https://digilib.esaunggul.ac.id/counter/2.png) ![4](https://digilib.esaunggul.ac.id/counter/4.png) ![0](https://digilib.esaunggul.ac.id/counter/0.png)
Visitors Today : 1
Total Visitor : 1969229
Hits Today : 82003
Total Hits : 141232406
Visitors Online: 1
Calculated since 16 May 2012
You are connected from 172.17.121.29 using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|