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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 05/09/2013 16:09:35 • 2385 Views
SIKAP MAHASISWA UNIVERSITAS ESA UNGGUL
KORBAN PENYEDOTAN PULSA TERHADAP
PELAYANAN INFORMASI CALL CENTER
PT. INDOSAT TBKCreated by :
ARYANI LESTARI ( 200852015 )
| Subject: | SIKAP MAHASISWA UNIVERSITAS ESA UNGGUL | | Alt. Subject : | SIKAP MAHASISWA UNIVERSITAS ESA UNGGUL | | Keyword: | SIKAP
MAHASISWA
UNIVERSITAS ESA UNGGUL
KORBAN PENYEDOTAN PULSA
PELAYANAN INFORMASI
CALL CENTER
|
Description:
Penelitian ini bertujuan untuk mengetahui sikap mahasiswa Universitas Esa
Unggul pengguna IM3 sebagai korban penyedotan pulsa terhadap pelayanan
informasi call center PT. Indosat Tbk. Berdasarkan tujuannya, penelitian ini
menggunakan metode survei dengan kuesioner sebagai alat pengumpulan data.
Responden dalam penelitian ini memiliki karateristik utama, yaitu (1) mahasiswa
Universitas Esa Unggul, (2) pengguna IM3, (3) pernah mengalami penyedotan
pulsa, dan (4) menggunakan layanan informasi call center PT. Indosat Tbk.
Penelitian menunjukkan, sebagian besar (62%) responden setuju terhadap
pelayanan informasi call center PT. Indosat Tbk dalam menanggapi keluhan
pelanggan mengenai penyedotan pulsa. Berdasarkan hasil tersebut, terdapat
perbedaan dilihat dari karakteristik responden dalam menentukan sikap.
Mengacu pada hasil penelitian, PT. Indosat Tbk sebaiknya perlu mengoptimalkan
pelayanan informasi call center yang berorientasi pada perbedaan karakteristik
pelanggan.
| Date Create | : | 05/09/2013 | | Type | : | Text | | Format | : | pdf | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-200852015 | | Collection ID | : | 200852015 |
Source :
Perpustakaan Esa Unggul
Relation Collection:
Universitas Esa Unggul
Coverage :
Sivitas Akademika Universitas Esa Unggul
Rights :
Copyright @2013 by UEU Library. This publication is protected by copyright and per obtained from the UEU Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to UEU Library
Publication URL :
https://digilib.esaunggul.ac.id/sikap-mahasiswa-universitas-esa-unggul-korban-penyedotan-pulsa-terhadap-pelayanan-informasi-call-centerpt-indosat-tbk-594.html
[ Free Download - Free for All ]
 UEU-Undergraduate-594-COVER.pdf - 64 KB- UEU-Undergraduate-594-LEMBAR_PENGESAHAN.pdf - 53 KB
- UEU-Undergraduate-594-ABSTRAK.pdf - 54 KB
- UEU-Undergraduate-594-DAFTAR_ISI.pdf - 54 KB
- UEU-Undergraduate-594-DAFTAR_GAMBAR.pdf - 51 KB
- UEU-Undergraduate-594-DAFTAR_LAMPIRAN.pdf - 52 KB
- UEU-Undergraduate-594-BAB_I.pdf - 69 KB
- UEU-Undergraduate-594-DAFTAR_PUSTAKA.pdf - 91 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-594-BAB_II.pdf - 227 KB
2. UEU-Undergraduate-594-BAB_III.pdf - 191 KB
3. UEU-Undergraduate-594-BAB_IV.pdf - 240 KB
4. UEU-Undergraduate-594-BAB_V.pdf - 59 KB
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