 |
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
|
Phone |
: |
021-5674223, ext 282 |
|
Fax |
: |
|
|
E-mail |
: |
[email protected] |
|
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
 Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 27/07/2018 17:16:06 • 380 Views
ANALISA PROGRAM CUSTOMER SATISFACTION
DI LABORATORIUM KLINIK PRODIA PURI INDAH
TAHUN 2016Created by :
NUR YUNIATI ( 200952053 )
| Subject: | ANALISA
LABORATORIUM
KLINIK | | Alt. Subject : | ANALYSIS
LABORATORY
CLINIC | | Keyword: | customer satisfaction |
Description:
Penelitian ini bertujuan untuk mengetahui perencanaan program customer satisfaction pada divisi customer relations di laboratorium klinik Prodia cabang Puri Indah tahun 2016. Program customer satisfaction menjadi agenda rutin pada tiap tahunnya untuk menjadi acuan kegiatan customer satisfaction untuk tahun berikutnya.
Penelitian ini menggunakan metodelogi penelitian kualitatif deskriptif, non probability dengan teknik sampling purposive. Pertama melakukan pencarian kategori program customer satisfaction. Kedua melakukan wawancara dengan divisi customer relations. Ketiga melakukan analisa kategori program customer satisfaction yang dikaitkan dengan hasil wawancara.
Hasil penelitian ini menunjukkan bahwa analisa program customer satisfaction di laboratorium klinik Prodia Puri Indah mengacu pada empat metode yang mempengaruhi kepuasan pelanggan yaitu melalui sistem keluhan dan saran, ghost shopping, lost customer analisis dan survey kepuasan pelanggan. Dengan demikian peneliti mampu memperoleh gambaran mengenai metode yang paling dominan digunakan dalam perencanaan program.
| Date Create | : | 27/07/2018 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-200952053 | | Collection ID | : | 200952053 |
Source :
Undergraduate Theses of Public Relation
Relation Collection:
Fakultas Ilmu Komunikasi
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
@perpustakaan Universitas Esa Unggul 2018
Publication URL :
https://digilib.esaunggul.ac.id/analisa-program-customer-satisfactiondi-laboratorium-klinik-prodia-puri-indahtahun-2016-11050.html
[ Free Download - Free for All ]
 UEU-Undergraduate-11050-cover.Image.Marked.pdf - 244 KB- UEU-Undergraduate-11050-pengesahan.Image.Marked.pdf - 449 KB
- UEU-Undergraduate-11050-pernyataan.Image.Marked.pdf - 655 KB
- UEU-Undergraduate-11050-persetujuan.Image.Marked.pdf - 444 KB
- UEU-Undergraduate-11050-riwayat hidup penulis.Image.Marked.pdf - 226 KB
- UEU-Undergraduate-11050-abstrak.Image.Marked.pdf - 236 KB
- UEU-Undergraduate-11050-kata pengantar.Image.Marked.pdf - 241 KB
- UEU-Undergraduate-11050-daftar isi.Image.Marked.pdf - 241 KB
- UEU-Undergraduate-11050-daftar pustaka.Image.Marked.pdf - 230 KB
- UEU-Undergraduate-11050-lampiran.Image.Marked.pdf - 248 KB
- UEU-Undergraduate-11050-bab1.Image.Marked.pdf - 416 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-11050-bab2.Image.Marked.pdf - 619 KB
2. UEU-Undergraduate-11050-bab3.Image.Marked.pdf - 434 KB
3. UEU-Undergraduate-11050-bab4.Image.Marked.pdf - 568 KB
4. UEU-Undergraduate-11050-bab5.Image.Marked.pdf - 333 KB
 10 Similar Document...
No similar subject found !
10 Related Document...
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
     
 Visitors Today : 1
 Total Visitor : 1967962
Hits Today : 11478
Total Hits : 127555429
 Visitors Online: 1
Calculated since
16 May 2012
You are connected from 172.17.121.29
using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|
