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UEU » Master Theses » Magister Manajemen
Posted by [email protected] at 21/11/2014 16:58:51  •  621 Views


ANALISA KEPUASAAN PELANGGAN TERHADAP KUALITAS LAYANAN PENUMPANG SAKIT DI SBU GARUDA SENTRA MEDIKA JAKARTA

Created by :
TAUFIK PASYA LITAAY ( 199901036 )



SubjectANALISA KEPUASAAN PELANGGAN TERHADAP KUALITAS LAYANAN PENUMPANG SAKIT DI SBU GARUDA SENTRA MEDIKA JAKARTA
Alt. Subject ANALISA KEPUASAAN PELANGGAN TERHADAP KUALITAS LAYANAN PENUMPANG SAKIT DI SBU GARUDA SENTRA MEDIKA JAKARTA
KeywordANALISA KEPUASAAN PELANGGAN

Description:

Latar belakang penelitian ini adalah perubahan paradigma di SBU Garuda Sentra Medika dari operasional fokus ke customer fokus dan dari unit cost ke revenue center.Penelitian ini bertujuan untuk mengetahui sejauhmana Mutu pekayanan penanganan penumpang sakit di unit Kerja Travel Clinic SBU Garuda Sentra Medika memenuhi kebutuhan dan harapan pelanggan sebagai pengguna jasa,terutama berkaitan dengan standarisasi yang sudah baku serta penerapannya dilapangan dalam memenuhi kebutuhan dan kepuasaan pelanggan untuk peningkatan terus (continual improvement)dalam hal penanganan penumpang sakit.

Date Create:21/11/2014
Type:Text
Format:pdf
Language:Indonesian
Identifier:UEU-Master-undergraduate_199901036
Collection ID:undergraduate_199901036
Call Number:654.1 TFK a


Source :
magister these management of faculty

Relation Collection:
Universitas Esa Unggul

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
copyright2014_Library@esaunggul


Publication URL :
https://digilib.esaunggul.ac.id/analisa-kepuasaan-pelanggan-terhadap-kualitas-layanan-penumpang-sakit-di-sbu-garuda-sentra-medika-jakarta-3679.html




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  1.  UEU-Master-3679-ABSTRAK1_M00000085_Taufik-copy.pdf - 12 KB
  2.  UEU-Master-3679-COVER1_M00000085_Taufik-copy.pdf - 28 KB
  3.  UEU-Master-3679-DAFTARGAMBAR1_M00000085_Taufik-copy.pdf - 8 KB
  4.  UEU-Master-3679-DAFTARISI1_M00000085_Taufik-copy.pdf - 10 KB
  5.  UEU-Master-3679-DAFTARLAMPIRAN1_M00000085_Taufik-copy.pdf - 6 KB
  6.  UEU-Master-3679-DAFTARPUSTAKA1_M00000085_Taufik-copy.pdf - 10 KB
  7.  UEU-Master-3679-DAFTARTABEL1_M00000085_Taufik-copy.pdf - 8 KB
  8.  UEU-Master-3679-KATAPENGANTAR1_M00000085_Taufik-copy.pdf - 10 KB
  9.  UEU-Master-3679-LAMPIRAN1_M00000085_Taufik-copy.pdf - 48 KB
  10.  UEU-Master-3679-LEMBARPENGESAHAN1_M00000085_Taufik-copy.pdf - 9 KB

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  1. UEU-Master-3679-BAB11_M00000085_Taufik-copy.pdf - 24 KB
  2. UEU-Master-3679-BAB21_M00000085_Taufik-copy.pdf - 65 KB
  3. UEU-Master-3679-BAB31_M00000085_Taufik-copy.pdf - 34 KB
  4. UEU-Master-3679-BAB41_M00000085_Taufik-copy.pdf - 63 KB
  5. UEU-Master-3679-BAB51_M00000085_Taufik-copy.pdf - 67 KB
  6. UEU-Master-3679-BAB61_M00000085_Taufik-copy.pdf - 20 KB

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