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UEU » Journal » Magister Administrasi RS Posted by [email protected] at 23/07/2021 06:45:15 • 229 Views
THE INFLUENCE OF COMPETENCE, SERVICE PERFORMANCE THROUGH A SERVICE QUALITY OVER MIDWIFE UNITS IN BANTEN HOSPITALCreated by :
Theresia Sri Lestari ( 20170309154 ) CSP Wekadigunawan ; Endang Ruswanti
Subject: | KINERJA PELAYANAN KOMPETENSI KUALITAS LAYANAN | Alt. Subject : | COMPETENCY SERVICE PERFOMANCE MIDWIFE | Keyword: | BIDAN LAYANAN RUMAH SAKIT BANTEN |
Alt. Description
The main problem in this study is faced by the Indonesian nation is health problems in the group of mothers and
babies. Here, the patients perceptions have competence of midwives, a service performance were needed to
assess the quality of service in the midwifery unit at Banten Hospital (RSUD Banten). Thus, there is an effect of
perceptions of the quality of midwifery services on patient satisfaction at the Barru Sulawesi Hospital inpatient.
The purpose of this study was to analyse the influence of the competence of midwives, the performance of
midwifery services on the quality of service in the midwifery inpatient unit Banten Hospital (RSUD Banten). In
this study, the quantitative research method involved a sample of 150 people. The data were processed using the
Path statistical test (path analysis) of the Amos program. The results showed that there was no positive effect of
midwifery competence on the quality of midwifery services, there was a positive effect of midwifery
competence on the performance of midwifery services with a positive effect of midwifery service performance
on the quality of midwifery services. It was found that patients in the midwifery ward did not directly experience
the quality of midwifery services through the competence of midwives. The competence of midwives first
affects the performance of midwifery services and then affects the quality of midwifery services. Improving the
quality of midwifery services is a top priority due to patient perceptions of the good quality of midwifery
services will have an impact on the good performance of midwifery services and the level of competency of
midwives in hospitals. Managerial implications become input for the midwifery inpatient room of Banten
Hospital, the need to improve the competence of midwives in techniques for better education and midwifery
services through training and minimizing deficiencies to improve the quality of midwifery services according to
patient expectations.
Date Create | : | 23/07/2021 | Type | : | Text | Format | : | pdf | Language | : | Indonesian | Identifier | : | UEU-Journal-11_1751 | Collection ID | : | 11_1751 |
Source : Journal of Multidisciplinary Academic Vol. 4, No. 4, 2020
Relation Collection: Civitas Akademika Universitas Esa Unggul
Coverage : Fakultas Ilmu-Ilmu Kesehatan
Rights : @2021 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/the-influence-of-competence-service-performance-through-a-service-quality-over-midwife-units-in-banten-hospital-20899.html
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UEU-Journal-20899-11_1751.pdf - 474 KB
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[ Link of Contents]
- Journal of Multidisciplinary Academic (JoMA)
https://www.kemalapublisher.com/index.php/JoMA/article/view/477
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