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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 11/12/2014 13:27:03  •  1628 Views


TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN INFORMASI CUSTOMER RELATIONS OFFICER STRATEGIC BUSINESS UNIT GARUDA CARGO

Created by :
ALDENI SYAFARULLAH RAMBE ( 2005-52-125 )



SubjectTINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN INFORMASI CUSTOMER RELATIONS OFFICER STRATEGIC BUSINESS UNIT GARUDA CARGO
Alt. Subject TINGKAT KEPUASAN PELANGGAN TERHADAP KUALITAS LAYANAN INFORMASI CUSTOMER RELATIONS OFFICER STRATEGIC BUSINESS UNIT GARUDA CARGO
KeywordKepuasan Pelanggan

Description:

Penelitian ini bertujuan untuk mengetahui tingkat kepuasan pelanggan terhadap kualitas layanan informasi CRO SBU Garuda Cargo, sehingga nantinya dapat memberikan input atau saran kepada perusahaan untuk dapat meningkatkan kualitas layanan, khususnya dalam memberikan informasi produk jasa kepada pelanggan sehingga menciptakan kepuasan dipihak pelanggan. Metode yang penulis gunakan adalah metode survei, yaitu yang menggunakan sebagian besar populasi sebagai sampel suatu gejala yang timbul. Informasi yang penulis terima atau dapatkan kemudian dianalisis menggunakan tabel tunggal. Kemudian tabel-tabel tersebut dianalisis lagi dengan menggunakan teknik presentase. Berdasarkan hasil penelitian dan pengujian, diketahui bahwa pelanggan SBU Garuda Cargo merasa puas dengan layanan informasi yang diberikan oleh CRO SBU Garuda Cargo.

Date Create:11/12/2014
Type:Text
Format:PDF
Language:Indonesian
Identifier:UEU-Undergraduate-undergraduate_2005-52-125
Collection ID:undergraduate_2005-52-125


Source :
Undergraduate these communication of faculty

Relation Collection:
Universitas Esa Unggul

Coverage :
Civitas Akademika Universitas Esa Unggul

Rights :
copyright2014@esaunggul


Publication URL :
https://digilib.esaunggul.ac.id/tingkat-kepuasan-pelanggan-terhadap-kualitaslayanan-informasi-customer-relations-officerstrategic-business-unit-garuda-cargo-4058.html




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  1.  UEU-Undergraduate-4058-cover1_aldeni.pdf.pdf - 15 KB
  2.  UEU-Undergraduate-4058-persetujuan1_aldeni.pdf.pdf - 37 KB
  3.  UEU-Undergraduate-4058-pengesahan1_aldeni.pdf.pdf - 9 KB
  4.  UEU-Undergraduate-4058-abstrak1_aldeni.pdf.pdf - 37 KB
  5.  UEU-Undergraduate-4058-kata pengantar1_aldeni.pdf.pdf - 40 KB
  6.  UEU-Undergraduate-4058-daftar isi1_aldeni.pdf.pdf - 41 KB
  7.  UEU-Undergraduate-4058-daftar pustaka1_aldeni.pdf.pdf - 54 KB
  8.  UEU-Undergraduate-4058-lampiran1_aldeni.pdf.pdf - 113 KB
  9.  UEU-Undergraduate-4058-bab1.pdf - 61 KB

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  1. UEU-Undergraduate-4058-bab2.pdf - 109 KB
  2. UEU-Undergraduate-4058-bab3.pdf - 84 KB
  3. UEU-Undergraduate-4058-bab4.pdf - 89 KB
  4. UEU-Undergraduate-4058-bab5.pdf - 52 KB

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