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UEU » Undergraduate Theses » Psikologi Posted by [email protected] at 03/10/2016 11:08:06 • 1423 Views
GAMBARAN KUALITAS PELAYANAN TRANSPORTASI KERETA REL LISTRIK PADA PELANGGAN KRL DI STASIUN TANGERANGCreated by :
DANANG PAMBUDI ( 201271066 )
Subject: | PELAYANAN TRANSPORTASI KERETA | Alt. Subject : | SERVICE TRANSPORTATION TRAIN | Keyword: | kualitas pelayanan krl pelanggan |
Description:
Stasiun Tangerang telah melakukan pembenahan infrastruktur secara menyeluruh pada 2013 yang diharapkan dapat memberikan kenyamanan. Namun, pelayanan di Stasiun Tangerang masih cukup banyak menuai keluhan dari para pelanggan. Disisi lain tidak sedikit yang memanfaatkannya dan mengakui kenyamanannya dalam menunjang aktifitas sehari-hari. Tujuan penelitian ini adalah mengetahui gambaran kualitas pelayanan pada pelanggan layanan transportasi KRL di Stasiun Tangerang. Rancangan penenlitian ini adalah kuantitaif deskriptrif dengan teknik pengambilan sampel non-probability sampling berjenis accidental sampling. Sampel penelitian 115 pelanggan KRL. Alat ukur dalam penelitian ini teori Parasuraman, Zeithaml & Berry (1998) dengan item valid 38 item dengan nilai realibilitas 0,928, Berdasarkan hasil penelitian diperoleh hasil pelanggan KRL lebih banyak yang menilai kualitas pelayanan di stasiun Tangerang layanannegatif (36,5%), dengan dimensi dominan kualitas pelayanan adalah keandalaan
Contributor | : |
- Dra.Sulis Mariyanti,M.Si.,Psikolog
| Date Create | : | 03/10/2016 | Type | : | Text | Format | : | PDF | Language | : | Indonesian | Identifier | : | UEU-Undergraduate-201271066 | Collection ID | : | 201271066 | Call Number | : | 71-2016-S037 |
Source : Undergraduate Theses of Psychology
Relation Collection: Fakultas Psikologi
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/gambaran-kualitas-pelayanan-transportasi-kereta-rel-listrik-pada-pelanggan-krl-di-stasiun-tangerang-7646.html
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