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UEU » Undergraduate Theses » Keperawatan
Posted by [email protected] at 11/07/2013 08:10:33 • 4465 Views
HUBUNGAN PERSEPSI KEPUASAN PASIEN DAN PELAYANAN KEPERAWATAN DI INSTALASI GAWAT DARURAT PT. RUMAH SAKIT PELNI JAKARTA 2013Created by :
ELIS SOLIHAT ( 201133067 )
| Subject: | Kinerja
Kepuasan Pasien | | Alt. Subject : | Kinerja
Kepuasan Pasien | | Keyword: | Kinerja
Kepuasan Pasien |
Description:
Kepuasan total pelanggan dapat dicapai apabila kita berupaya
memberikan pelayanan yang berkualitas sesuai dengan SPO. Kepuasan pelanggan
dapat dijadikan barometer dalam mengukur keberhasilan suatu pelayanan. Akan
tetapi pada kenyataannya perawat Instalasi Gawat Darurat PT. Rumah Sakit PELNI
Jakarta dalam memberikan pelayanan keperawatan belum menjalankan tugasnya
secara optimal berdasarkan SPO, sehingga hal ini akan mempengaruhi kualitas
pelayanan terhadap pelanggan yaitu pasien.
| Contributor | : |
- Yayah Karyanah, BSc,S.Sos,MM
| | Date Create | : | 11/07/2013 | | Type | : | Text | | Format | : | pdf | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-201133067 | | Collection ID | : | 201133067 |
Source :
Undergraduate theses hygiene faculty
Relation Collection:
Universitas Esa Unggul
Coverage :
Sivitas Akademika Universitas Esa Unggul
Rights :
Copyright @2013 by UEU Library. This publication is protected by copyright and per obtained from the UEU Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to UEU Library
Publication URL :
https://digilib.esaunggul.ac.id/hubungan-persepsi-kepuasan-pasien-dan-pelayanan-keperawatan-di-instalasi-gawat-darurat-pt-rumah-sakit-pelni-jakarta-2013-112.html
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4. UEU-Undergraduate-112-5.pdf - 48 KB
5. UEU-Undergraduate-112-6.pdf - 81 KB
6. UEU-Undergraduate-112-7.pdf - 58 KB
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